Jody Foote
Meshoppen
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs including time used to promote organizational efficiency as well as easy of use. Uses independent decision-making skills and sound judgment to positively impact company success. Dynamic leader with a proven track record at Luverne Public Library, enhancing operational efficiency and fostering a culture of continuous improvement with exceptional relationship-building skills. Achieved increased productivity and patron satisfaction through strategic program management and effective team collaboration. Experienced in delivering impactful results through innovative solutions, clear communication, and effective leadership skills.
Overview
31
31
years of professional experience
Work History
Asst. Director/Librarian
Luverne Public Library
08.2009 - 08.2024
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
IT Support
Luverne Public Library
08.2009 - 08.2024
- Coordinated IT support services for the office, addressing technical issues promptly while minimizing downtime for employees.
- Streamlined IT support processes, leading to faster resolution times and improved end-user satisfaction rates.
- Streamlined company operations by implementing effective IT support protocols and procedures.
- Reduced IT support costs by providing ongoing technical assistance to patrons as they navigated new technologies in their pursuit of meeting their needs.
Librarian/Clerk
Luverne Public Library
09.2011 - 04.2016
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
- Located requested books on shelves and in library database and fetched items for patrons.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Maintained library databases to support accuracy and availability in circulation systems.
- Delivered personalized reader's advisory services based on individual preferences, fostering a love of reading among patrons.
- Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
- Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
- Researched, planned, and set up attractive and informative library exhibits.
- Instructed students on research techniques and use of online resources.
Sales Clerk
Hanover Floral Company
08.1993 - 11.2000
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
Education
High School Diploma -
Hopatcong High School
Hopatcong, NJ06.1989
Skills
- Relationship building
- Decision-making
- People and program management
- Creative and innovative problem solver
- Organizational development
- Verbal and written communication
- Trouble shooting covering a number of aspects in a variety of situations for both my employer and our patrons
- Operations management
- Staff and Team management
Timeline
Librarian/Clerk
Luverne Public Library
09.2011 - 04.2016
Asst. Director/Librarian
Luverne Public Library
08.2009 - 08.2024
IT Support
Luverne Public Library
08.2009 - 08.2024
Sales Clerk
Hanover Floral Company
08.1993 - 11.2000
High School Diploma -
Hopatcong High School
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