Gina Cosentino
Philadelphia
Summary
Dynamic and customer-focused professional with extensive experience in retail and food service, including a key role at Smokey Bones. Proven ability to enhance customer engagement and streamline operations, leveraging strong communication skills and menu knowledge to drive satisfaction and sales. Recognized for teamwork and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Ice Cream Server
Sprinkles
12.2025 - Current
- Maintained cleanliness and organization of serving area, ensuring compliance with health standards.
- Operated point-of-sale system to process transactions accurately and efficiently.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Greeted incoming customers and provided reliable, friendly customer service.
Sales Associate Manager
Victoria's Secret & PINK
05.2024 - 02.2025
- Provided exceptional customer service to enhance shopping experience.
- Assisted in inventory management and restocking merchandise efficiently.
- Collaborated with team members to achieve sales goals consistently.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
Key Holder
Francesca's
05.2024 - 09.2024
- Supported team in achieving daily sales goals through proactive customer engagement.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Streamlined opening and closing procedures as integral member of store staff.
Crew Member
Chipotle
10.2023 - 05.2024
- Assisted in food preparation and assembly to meet customer orders efficiently.
- Operated kitchen equipment safely, adhering to operational guidelines and safety protocols.
- Contributed to a positive dining experience by maintaining a welcoming atmosphere for guests.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Host/Takeout/Prep Cook
Smokey Bones Bar & Fire Grill
12.2020 - 02.2023
- Welcomed and seated guests, ensuring efficient flow and optimizing seating arrangements.
- Prepared ingredients by washing, chopping, and measuring for timely meal service.
- Followed recipes accurately to prepare sauces, dressings, and other components as required.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Nursing
Montgomery County Community College
Blue Bell, PASkills
- Menu knowledge
- Transaction processing
- Customer service
- Communication skills
- Customer engagement
- Teamwork
Timeline
Ice Cream Server
Sprinkles
12.2025 - Current
Sales Associate Manager
Victoria's Secret & PINK
05.2024 - 02.2025
Key Holder
Francesca's
05.2024 - 09.2024
Crew Member
Chipotle
10.2023 - 05.2024
Host/Takeout/Prep Cook
Smokey Bones Bar & Fire Grill
12.2020 - 02.2023
Nursing
Montgomery County Community College