Gina Donofrio
Bernville
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
28
28
years of professional experience
2000
2000
years of post-secondary education
Work History
Waitress
Blue Mountain Family Restaurant
Shartlesville
06.2023 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently for optimal guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Line Supervisor
Barc productions
Quakertown
04.2015 - 09.2019
- Supervised daily production activities to ensure workflow efficiency.
- Trained new staff on operational procedures and safety protocols.
- Monitored equipment performance and reported maintenance needs promptly.
Direct Support Professional
Lifepath
Sellersville
09.2015 - 01.2017
- Assisted individuals with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Implemented individualized support plans tailored to client needs and preferences.
Restaurant General Manager
Pizza Hut
Souderton
09.1997 - 06.2013
- Oversaw daily restaurant operations to ensure smooth service and high standards.
- Managed staff scheduling to optimize workforce and meet customer demand.
- Implemented training programs for new employees to enhance service quality.
Customer Service Representative
Ollie's bargain outlet
Quakertown
09.2004 - 09.2005
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts using CRM software.
- Collaborated with team members to enhance customer service procedures.
Education
Quakertown Community Senior High School
Quakertown, PennsylvaniaSkills
- Customer service
- Order management
- Food safety compliance
- Menu knowledge
Accomplishments
- 100% Food Safety Assessment
- Employee of the month
References
References available upon request.
Timeline
Waitress
Blue Mountain Family Restaurant
06.2023 - Current
Direct Support Professional
Lifepath
09.2015 - 01.2017
Line Supervisor
Barc productions
04.2015 - 09.2019
Customer Service Representative
Ollie's bargain outlet
09.2004 - 09.2005
Restaurant General Manager
Pizza Hut
09.1997 - 06.2013
Quakertown Community Senior High School