Gina Kentzel
South Park
Summary
Results-driven MBA graduate with over 14 years of experience in logistics, operations management, SaaS platforms, automation and process optimization. Expertise in leading cross-functional teams, driving operational efficiencies, and improving customer satisfaction within fast-paced environments. Proven ability to reduce costs, streamline processes, and manage high-value client relationships in the logistics industry.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
22
22
years of professional experience
Work History
Director of Operations
Target Freight Management
09.2016 - 10.2024
- Directed operations and strategic initiatives for invoicing and freight management, achieving a 15% reduction in inbound and outbound freight costs while maintaining service quality
- Managed a team of 35 employees across multiple states, driving improvements in logistics and invoicing processes
- Managed and optimized a SaaS-based Transportation Management System (TMS), streamlining freight audit, payment processes, and cost-saving opportunities for clients, while improving overall logistics efficiency
- Focused on driving long-term SaaS adoption and identifying opportunities for upselling and cross-selling additional features, driving revenue growth
- Developed and implemented strategies to improve freight audit and payment processes, increasing operational capacity by 18%
- Partnered with C-suite executives and finance teams to enhance logistics workflows, boosting revenue by 10%
- Negotiated with carriers and clients to optimize freight costs and ensure timely delivery, improving customer satisfaction by 25%
- Oversaw business case development for new initiatives, leading to a 10% increase in quarterly revenue
- Oversaw invoice logistics operations for a diverse client portfolio, ensuring timely and accurate invoicing and payment collection
- Developed, tested, and refined strategies to address complex business challenges, delivering high-impact solutions in close collaboration with stakeholders and cross-functional teams
- Advocated for end-user needs through research and testing, translating insights into actionable product strategies that increased sales and operational efficiency
- Managed all aspects of operations, including project planning, problem resolution, resource allocation, and program execution, to meet competing priorities and timelines
- Partnered with finance and leadership to drive strategic planning initiatives, creating and refining action plans to support area-wide growth
- Conducted in-depth analysis of key performance indicators (KPIs) to refine logistics and invoicing processes, ensuring alignment with business goals
- Participated in iteration planning, product demos, and retrospectives, driving continuous improvement in software development practices
- Contributed to the recruitment and onboarding of top talent, fostering a collaborative and innovative team culture
- Collaborated with the IT department to enhance and automate invoicing/audit system to better accommodate various types of business customers
- Headed the office relocation process, overseeing all detail and logistics to ensure a smooth transition
- Improved operational efficiency by streamlining accounts receivable processes and identifying opportunities for cost reduction in logistics and freight management
- Developed strategic relationships with clients, resulting in improved customer retention and contract renewals
- Led cross-functional teams to support client logistics needs, from onboarding to day-to-day operations, ensuring alignment with client goals and internal objectives
- Led migration of 90+ accounts to a new billing system post-acquisition, improving invoicing accuracy and reducing processing time by 30%
- Automated invoicing processes, reducing manual labor by 10,000 hours annually and improving accuracy
- Reduced logistics costs by 18% through workflow optimization while increasing operational capacity
- Championed SaaS adoption for long-term operational growth, increasing upselling opportunities and driving revenue
Logistics Analyst
Target Freight Management
08.2010 - 09.2016
- Conducted auditing and invoicing functions, ensuring cost-effective routing and optimal freight carrier usage through TMS
- Led the negotiation of carrier tariffs and pricing programs, ensuring accuracy in invoicing and minimizing unnecessary charges
- Optimized logistics processes by assessing shipping routes and costs, reducing operational expenses for clients
Marketing Manager
West Mifflin Imaging
01.2003 - 01.2009
- Developed and maintained relationships with physicians, leading to increased service usage and revenue growth
- Promoted imaging services to local healthcare providers, expanding market reach and improving sales figures
- Marketed new radiology technology and services to physicians, leading to higher business volume for the imaging facility
Education
MBA -
Waynesburg College
Bachelor’s Degree - Radiology
LaRoche College
Skills
- Logistics Management
- Transportation Management Systems (TMS)
- Freight Audit/Invoicing Automation
- Cost Reduction Strategies
- Operational Efficiency
- Project Management
- Data Analytics & KPI Analysis
- Cross-functional Team Leadership
- SaaS Platforms & Adoption
- Operational efficiency
- Operations oversight
- Strategic planning and execution
Accomplishments
- Led the migration of over 90 accounts to a new billing system post-acquisition, improving invoicing accuracy and reducing processing time by 30%
- Automated invoicing processes, reducing manual labor by 10,000 hours annually and improving accuracy.
- Reduced logistics costs by 18% through workflow optimization while increasing operational capacity.
- Championed SaaS adoption for long-term operational growth, increasing upselling opportunities and driving revenue.
Timeline
Director of Operations
Target Freight Management
09.2016 - 10.2024
Logistics Analyst
Target Freight Management
08.2010 - 09.2016
Marketing Manager
West Mifflin Imaging
01.2003 - 01.2009
Bachelor’s Degree - Radiology
LaRoche College
MBA -
Waynesburg College
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