Gina Redmond
Bridgerville
Summary
Experienced professional with leadership and operations experience in fast-paced retail environments. Skilled in scheduling, team coordination, administrative support, and maintaining organized workflows. Strong communicator with the ability to manage multiple priorities, maintain accurate records, and provide excellent customer service. Seeking an Administrative Assistant, Office Administrator, or Operations Support role where strong organizational, communication, and problem-solving skills can contribute to daily operations.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dick's Sporting Goods
Pittsburgh
02.2023 - Current
- Coordinated daily store operations, staffing schedules, and departmental priorities to enhance efficiency in a high-volume retail environment.
- Acted as the primary point of communication between team members, department leaders, and management to facilitate collaboration and streamline operations.
- Train, coach, and support employees on company policies, procedures, and operational standards.
- Maintain accurate records, reports, and performance data to support leadership decision-making.
- Ensure compliance with company policies and operational standards, promoting positive customer experience and supporting overall store performance.
- Assist with inventory management, merchandising initiatives, and execution of company programs.
- Support hiring, onboarding, employee development, and performance management activities.
- Manage multiple projects and deadlines while maintaining efficiency and attention to detail.
Regional Footwear Trainer
Dick's Sporting Goods
Pittsburgh
01.2023 - 01.2024
- Facilitated training programs across multiple store locations, coordinating schedules and communications to enhance team readiness and performance.
- Created and delivered training materials to support onboarding and employee development.
- Collaborated with leaders to identify training needs and implement development plans.
- Provided ongoing support to help staff successfully adopt new processes and procedures, leading to smoother transitions and enhanced operational effectiveness.
- Maintained training records and monitored employee progress to ensure adherence to company standards and promote continuous improvement.
Footwear Sales Lead
Dick's Sporting Goods
08.2021 - 06.2022
- Demonstrated problem-solving and multitasking skills in fast-paced environments, preserving customer satisfaction and operational continuity.
- Streamlined daily operations through efficient administrative and customer service functions, boosting team productivity.
- Facilitated training for new employees, ensuring seamless onboarding through clear operational updates.
- Maintained organized records and ensured timely completion of tasks and projects.
Behavioral Health Worker
Wesley Family Services
Pittsburgh
08.2017 - 08.2021
- Provided crisis intervention support to stabilize clients in acute distress.
- Conducted assessments to identify client needs and track therapy progress.
- Developed and implemented individualized treatment plans for diverse populations.
- Facilitated group therapy sessions to enhance peer support and engagement.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Maintained confidentiality and adhered to ethical standards in all interactions with patients and their families.
Education
Bachelor of Science - Applied Developmental Psychology
University of Pittsburgh
Pittsburgh, PAAssociate Degree - Childhood Education and Development
Community College of Allegheny County
Pittsburgh, PASkills
- Customer Service & Client Relations
- Employee Development
- Scheduling & Calendar Coordination
- Operations Support
- Task management
- Process Improvement
- Data Entry & Record Management
- Document management
- Administrative Support
- Office Suite proficiency
- Written and Verbal Communication
- Team Coordination
- Time Management
- Problem Solving
Timeline
Assistant Store Manager
Dick's Sporting Goods
02.2023 - Current
Regional Footwear Trainer
Dick's Sporting Goods
01.2023 - 01.2024
Footwear Sales Lead
Dick's Sporting Goods
08.2021 - 06.2022
Behavioral Health Worker
Wesley Family Services
08.2017 - 08.2021
Bachelor of Science - Applied Developmental Psychology
University of Pittsburgh
Associate Degree - Childhood Education and Development
Community College of Allegheny County