Gina Schiffer
Freeport
Summary
Dynamic healthcare leader and nurse with over seven years of experience integrating clinical operations and business processes to drive digital transformation initiatives. Proven success in deploying AI-driven solutions that reduce clinician workload, streamline workflows, and enhance patient outcomes. Expertise in stakeholder engagement, workflow redesign, and translating clinical insights into scalable strategies ensures impactful results. Committed to empowering clinicians through innovative technology while promoting inclusive, patient-centered care practices.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Allegheny Health Network
Pittsburgh, PA
02.2026 - Current
- Directed cross-functional teams to implement strategic program initiatives, enhancing patient care delivery and operational effectiveness.
- Coordinated comprehensive project plans that aligned healthcare services with organizational goals and regulatory requirements.
- Led stakeholder engagement sessions to gather insights, driving continuous improvement in clinical program offerings.
- Developed performance metrics and dashboards to monitor project outcomes, informing decision-making for senior leadership.
Clinical Business Architect-Digital Transformation Office
Allegheny Health Network
12.2024 - 02.2026
- Develops and implements strategies to integrate digital tools into clinical and business processes
- Spearheaded implementation of generative AI tools to streamline nursing documentation and reduce administrative burden, improving bedside care efficiency.
- Partnered with clinical and operational leaders to identify workflow bottlenecks and deploy digital solutions that enhanced provider satisfaction and reduced burnout.
- Led strategic planning initiatives to align clinical insights with business objectives, resulting in improved cross-functional collaboration and measurable ROI.
- Developed scalable engagement frameworks for clinician onboarding and sustained adoption of digital health platforms.
- Advocated for culturally tailored healthcare programs, ensuring inclusivity in solution design and delivery
Process Owner-IT Transformation Office
Allegheny Health Network
03.2023 - 12.2024
- Plans, coordinates, monitors the development, implementation, and evaluation of the assigned portfolio of projects associated with clinical systems and other e-Health initiatives, and ensures the necessary analytics or KPI needs are incorporated.
- Strategize the future vision focus with the service lines at AHN and Highmark to be in alignment with the Epic product roadmaps.
- Collaborates with the Enterprise Epic IT team leads and Clinical Informatics leads on projects, system set-up, and project roadmaps for their specialties.
- Participate in service line and multidisciplinary governance bodies and steer the training and change management delivered by the local hospital and clinic informatics staff.
- Collaborates with leadership on third-party solutions before procurement.
- Collaborates with the business regarding progress and metrics related to the project or initiative.
- Monitors outcomes, customizes, and adds metrics to provide stakeholders with an updated view of the process continuously.
- Actively anticipates future needs and utilizes EPIC metrics to identify improvement opportunities.
- Collaborates closely with the business to ensure transparency on all processes in the life cycle of the project or request.
IT Relationship Manager
Allegheny Health Network
11.2019 - 03.2023
- Responsible for engaging operational leadership to form strong relationships with Information Technology
- Manage and foster the connections with Institutional leadership to bridge the gap with complex IT processes
- Primary IT point of contact for operational and IT institutional leadership
- Develop and maintain comprehensive communication channels regarding IT services and projects
- Advocate for customers regarding IT services and projects
- Communicate with institutes to ensure client's needs and expectations are fulfilled
- Promote standardization and implementation of best practice initiatives
- Escalate and resolve areas of concern to the customer, ensuring clear communication
- Program manages the Highmark Health/ECCM relationship providing support to the operational business
- Participate in ECCM IT governance process focusing on scope, project roadmaps, and follow-through for projects and optimizations
Enhanced Complex Care Manager / ECCM
Highmark Health
10.2016 - 11.2019
- Responsible for complex care of patients with high risk, and multiple medical problems
- Assist patients in self-management of chronic health conditions
- Work in collaboration with the patients and providers to decrease hospital readmissions and ED visits
- Educate patients on preventive screenings and closing gaps in care
- Leadership roles include current chairperson of Practice Council
- Champion; team lead for Epic EHR, and motivational interviewing
- Involved in the onboarding process of new ECCM nurses
Home Care Nurse / Mental Health Nurse
Allegheny Health Network Healthcare @ Home
06.2015 - 10.2016
- Responsible for Case Management and care of Home Care Patients
- Maintaining current orders, coordinating after hospital care
- Providing care with therapists, and social workers to discharge patients safely into the community
Trauma ICU Staff Nurse
Allegheny General Hospital
Pittsburgh, PA
01.2013 - 01.2015
- Responsible for the direction and performance of patient care of the critically ill patient
- Maintaining, and performing multiple life sustaining measures
- Participating in team-oriented patient care with doctors, pharmacists, case managers and other ancillary staff
Medical Surgical Staff Nurse
Allegheny General Hospital
Pittsburgh, PA
01.1996 - 01.2013
- Responsible for the direction and performance of patient care for multiple acutely ill patients
- Developed and participated in educational activities which promoted the development of patients, families, peers and self
- Specialized in neurosurgical patients
- Performed Charge Nurse duties, which included scheduling, staffing, and nurse to patient
Education
Bachelor of Science in Nursing -
University of Pittsburgh
Pittsburgh, PAAssociate of Science in Nursing - undefined
Community College of Allegheny County, North Campus
Master of Science in Nursing - Informatics Concentration
Capella University
12.2026
Skills
- Business process modeling
- Effective solution architecture
- Cross-functional team leadership
- Requirements analysis
- Stakeholder management
- Strong focus on accuracy
Certification
- Registered Nurse; Commonwealth of Pennsylvania 1995 – present
- CPR Certified 1996 - present
Timeline
Senior Program Manager
Allegheny Health Network
02.2026 - Current
Clinical Business Architect-Digital Transformation Office
Allegheny Health Network
12.2024 - 02.2026
Process Owner-IT Transformation Office
Allegheny Health Network
03.2023 - 12.2024
IT Relationship Manager
Allegheny Health Network
11.2019 - 03.2023
Enhanced Complex Care Manager / ECCM
Highmark Health
10.2016 - 11.2019
Home Care Nurse / Mental Health Nurse
Allegheny Health Network Healthcare @ Home
06.2015 - 10.2016
Trauma ICU Staff Nurse
Allegheny General Hospital
01.2013 - 01.2015
Medical Surgical Staff Nurse
Allegheny General Hospital
01.1996 - 01.2013
Associate of Science in Nursing - undefined
Community College of Allegheny County, North Campus
Master of Science in Nursing - Informatics Concentration
Capella University
Bachelor of Science in Nursing -
University of Pittsburgh
COMMUNITY SERVICE & VOLUNTEER WORK
Hampton EMS, Volunteer EMT, Gibsonia, PA, 1991, 1992