GIOVANNA ALESSANDRA DE YCAZA FAMIGLIETTI

• Devised processes to boost long-term business success and increase profit levels.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Utilized information technology to record sales figures, for data analysis and forward planning.
• Assessed newly unpacked merchandise and instructed stock clerks to add to display cases and displays.
• Managed team of Number cashiers and floor staff.
• Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Created work schedules according to sales volume and number of employees.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Rotated merchandise and displays to feature new products and promotions.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Established succession planning by training and mentoring associates into leadership positions.
• Generated repeat business by delivering exceptional customer service and positive engagement.
• Coached sales associates on product knowledge by using training tools.
• Completed all point of sale opening and closing procedures, including counting contents of cash register.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
• Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.

Supporting the Store

Training new SM

• Tracked stock using company inventory management software.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Maintained organized, presentable merchandise to drive continuous sales.
• Processed product returns and assisted customers with other selections.
• Engaged with customers to effectively build rapport and lasting relationships.
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.

• Generated sales leads and cold called potential customers.
• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Issued receipts and processed refunds, credits, or exchanges.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Answered questions about store policies and concerns to support positive customer experiences.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Listened to customer needs and desires to identify and recommend optimal products.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Assisted customers by answering questions and fulfilling requests.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained organized, presentable merchandise to drive continuous sales.
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

• Improved staffing during busy periods by creating employee schedules and monitoring call-outs..
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.