Giovanni Massimo Maritati
Palermo
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
1
1
year of professional experience
Work History
Steward for Events
Servizitalia
09.2023 - 09.2023
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Receptionist front office
B&B "Ai Tintori"
05.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Steward for Events
Servizitalia
10.2022 - 10.2022
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Laurea in Lingue e Studi Interculturali - Linguistics
Università Degli Studi Di Palermo
Diploma - Umanistico
Liceo Classico Statale G. Meli
06.2021
Skills
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Clerical Support
- Document Control
- Meeting Preparation
- Customer Service
- Problem-Solving
Languages
Inglese
Avanzato
C1
Italiano
Bilingual or Proficient (C2)
Italiano
Bilingual or Proficient (C2)
Italiano
Bilingual or Proficient (C2)
Italiano
Bilingual or Proficient (C2)
Italiano
Bilingual or Proficient (C2)
Italiano
Bilingual or Proficient (C2)
Timeline
Steward for Events
Servizitalia
09.2023 - 09.2023
Steward for Events
Servizitalia
10.2022 - 10.2022
Receptionist front office
B&B "Ai Tintori"
05.2022 - 03.2023
Laurea in Lingue e Studi Interculturali - Linguistics
Università Degli Studi Di Palermo
Diploma - Umanistico
Liceo Classico Statale G. Meli
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