Gisele Mathies
Philadelphia
Summary
Proven leader and effective problem-solver, adept at enhancing team productivity and customer satisfaction at Houston Market at U Penn. Skilled in staff management and customer service, with a knack for implementing efficient workflows and fostering team unity. Achieved significant improvements in operational efficiency and client relations through analytical thinking and relationship building.
Overview
2025
2025
years of professional experience
Work History
Supervisor
Houston Market at U Penn
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Associate
Wawa Food Markets
01.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Home Health Aide
I Care Unlimited, PC
07.2017 - 09.2024
- Assisted client with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patient, reducing falls and accidents.
- Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Provided transportation and appointments management.
Education
High School Diploma -
Bartram High School
Philadelphia, PASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Analytical thinking
- Team building
- Relationship building
- Conflict resolution
Timeline
Sales Associate
Wawa Food Markets
01.2018 - Current
Home Health Aide
I Care Unlimited, PC
07.2017 - 09.2024
Supervisor
Houston Market at U Penn
High School Diploma -
Bartram High School
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