Gisella Schiano-di-Cola
Berrysburg
Summary
Dynamic restaurant server with a proven track record at a family business, excelling in customer satisfaction and cash handling. Recognized for enhancing guest experiences through exceptional communication and organization. Successfully trained new staff, fostering a collaborative environment that improved service efficiency and guest loyalty. Committed to maintaining high cleanliness standards.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Family Business
04.2022 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Handled cash transactions accurately and processed payments using POS systems.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Sports Management
Rosemont College
Bryn Mawr, PA05-2028
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cash handling
- Cleanliness
- Exceptional communication
- Menu memorization
Timeline
Restaurant Server
Family Business
04.2022 - Current
Sports Management
Rosemont College