Gladys Pena
Reading
Summary
Experienced in supporting operational goals and achieving results. Professional and team-oriented. Strength in fostering strong team collaboration and efficiently adapting to changing needs. Recognized for reliability and proactive approach. Leverage effective communication and problem-solving skills to drive success.
Overview
6
6
years of professional experience
Work History
Team Member/ Certified Trainer
Chick fil a
11.2018 - 12.2024
- Transformed stock availability into an operational advantage, keeping shelves brimming and shifts effortlessly productive.
- Cultivated a pristine workspace, expediting shifts and enhancing team productivity each day.
- Managed workload distribution and engaged team members, ensuring seamless service for all guests.
- Conducted personalized instruction for individuals, enhancing their skills through interactive learning experiences.
- Transformed stock availability into an operational advantage, keeping shelves brimming and shifts effortlessly productive.
- Managed workload distribution and engaged team members, ensuring seamless service for all guests.
- Cultivated a vibrant environment by inspiring others to adopt essential principles and drive collective success.
Warehouse associate
Amazon Fulfillment Center
10.2021 - 06.2023
- Transformed returned products into sell-able inventory by meticulously inspecting, repairing, and restocking each item.
- Revamped item packaging, boosting stock organization and making products more enticing for shoppers.
- Removed merchandise from trucks, arranging over 100 pallets efficiently for optimal warehouse flow.
- Orchestrated the loading of trucks with carefully organized items, empowering swift shipments to customers.
Warehouse team member
Palmers Chocolate Factory
07.2021 - 10.2021
- Crafted visually appealing chocolate packaging that increased customer engagement by 25%.
- Constructed sturdy boxes for shipping, ensuring secure packaging for over 1,000 products weekly.
- Efficiently orchestrated candy organization on the conveyor belt, maintaining a steady flow in operations.
Sales clerk
Furniture and Mattress Discount King
02.2021 - 06.2021
- Transformed customer inquiries into successful transactions, amplifying employer profits while delighting shoppers.
- Crafted tailored client deals within budget, ensuring a smooth and engaging payment experience for all.
- Championed positivity in the workplace, transforming the atmosphere into a welcoming hub for all.
Education
High School Diploma -
Reading Senior High School
Reading, PASkills
- Great Work Chemistry
- Communication Skills
- Client Relations
- Attentive Communication
- Active Listening
- Bilingual (English & Spanish)
- Complaint Resolution
- Problem Solving
- Sales Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Warehouse associate
Amazon Fulfillment Center
10.2021 - 06.2023
Warehouse team member
Palmers Chocolate Factory
07.2021 - 10.2021
Sales clerk
Furniture and Mattress Discount King
02.2021 - 06.2021
Team Member/ Certified Trainer
Chick fil a
11.2018 - 12.2024
High School Diploma -
Reading Senior High School
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