Summary
Overview
Work History
Education
Skills
Senior Helpers GEMS training
Timeline
Generic

Glenda Crum

Mt. Holly Springs,Pa

Summary

Compassionate caregiver with extensive experience at Senior Helpers, skilled in elderly care and emotional support. Proven ability to enhance patient comfort and independence through attentive assistance and effective communication. Recognized for building strong relationships and maintaining high standards of cleanliness and safety, ensuring a nurturing environment for clients.

Reliable and compassionate, always dedicated to providing high-quality care and support. Possesses foundational knowledge in patient care and safety, coupled with basic skills in daily living assistance and communication. Committed to making positive impact on clients' well-being and quality of life.

Thrives in supportive and compassionate settings, looking to transition into new field. Developed strong communication and empathy skills, along with ability to manage daily care routines effectively. Aims to bring these transferrable skills to new role, contributing to positive and caring environment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Caregiver

Senior Helpers -
12.2023 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety in home environments.
  • Provided companionship and emotional support, fostering positive relationships with clients.
  • Monitored health and wellness, reporting changes to healthcare professionals promptly.
  • Engaged clients in recreational activities, promoting physical and mental well-being.
  • Collaborated with family members to create personalized care plans for each client.
  • Maintained cleanliness and organization of living spaces to promote a healthy environment.
  • Documented care activities and client progress diligently for effective communication with the care team.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Key Holder

Dollar General Store
08.2023 - 10.2023
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new staff on customer service standards and product knowledge.
  • Managed inventory levels, conducting regular audits to maintain stock accuracy.
  • Assisted in visual merchandising efforts to enhance store presentation and drive sales.
  • Handled cash management duties, including deposits and register reconciliation at shift end.
  • Resolved customer inquiries and complaints, fostering positive shopping experiences.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Increased sales by providing exceptional customer service and product knowledge.

CNA

Morningstar
04.2005 - 12.2005
  • Provided compassionate care to patients, assisting with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms, ensuring safe environments for care delivery.
  • Assisted in mobility support for patients, enhancing their comfort and independence during activities.
  • Documented patient care observations accurately in electronic health records for effective communication among staff.
  • Trained new staff on best practices for patient care and safety protocols within the facility.
  • Responded effectively to emergencies, utilizing training to ensure patient safety and well-being under pressure.

Education

No Degree -

Lanier County Highschool
Lakeland, GA

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Personal hygiene assistance
  • Basic housekeeping
  • Multitasking and organization
  • Emotional support
  • Housekeeping
  • Strong ethics
  • Meal preparation
  • Housekeeping tasks
  • Relationship building
  • Compassionate care
  • Verbal and written communication skills
  • First aid and safety
  • Patient companionship
  • Dementia care
  • Compassionate communication
  • Medical record-keeping
  • Team collaboration
  • Medication and appointment reminders
  • Supportive companionship
  • Alzheimer's care
  • Direct patient care
  • Documentation
  • Mobility assistance
  • HIPAA compliance
  • Special needs care
  • Heavy lifting
  • Proficient in [software]
  • Customer relations
  • Scheduling and planning
  • Client relationship building
  • Schedule management
  • Professionalism and etiquette
  • Client relations
  • Customer education
  • Outbound calling
  • Client profile building
  • Computer skills
  • Customer service
  • Problem resolution
  • Teamwork and collaboration
  • Professional and courteous
  • Training and development
  • Documentation and reporting
  • Good judgment
  • Negotiation and conflict resolution

Senior Helpers GEMS training

Took online classes for gems training in order to better be of service to alzheimer and dementia clients.

Timeline

Caregiver

Senior Helpers -
12.2023 - Current

Key Holder

Dollar General Store
08.2023 - 10.2023

CNA

Morningstar
04.2005 - 12.2005

No Degree -

Lanier County Highschool

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Glenda Crum