Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glendon Howell

Philadelphia

Summary

Dynamic team player with a strong background in operational management and team leadership. Committed to enhancing efficiency and customer satisfaction through effective training and communication. Proven ability to maintain compliance with safety standards while driving process improvements.

Overview

16
16
years of professional experience
12
12
years of post-secondary education

Work History

Unit Manager

Piedmont Airlines
Philadelphia, PA
2026.08 - Current
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Collaborated with store manager to maintain daily operations.

Aircraft Cabin Cleaner

Prospect Airport Services
Philadelphia, PA
2025.10 - 2026.02

Supervisor

  • Supervised daily operations at airport service locations.
  • Trained staff on safety protocols and customer service standards.
  • Conducted regular performance evaluations for team members.
  • Coordinated with management to implement process improvements.
  • Ensured compliance with airport regulations and operational guidelines.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Maintained accurate documentation of performed work and completed tasks.
  • Strengthened communication skills through regular interactions with others.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
  • Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Ramp/Ground Services

Worldwide Flight Services
Philadelphia, PA
2025.08 - 2026.02

Ramp Agent

  • Loaded and unloaded baggage from aircraft following safety protocols.
  • Operated ground support equipment to facilitate efficient aircraft servicing.
  • Coordinated with flight crews to ensure timely departures and arrivals.
  • Conducted pre-flight inspections of equipment for operational readiness.
  • Maintained cleanliness and organization of ramp areas and equipment.
  • Monitored weather conditions to adapt operations for safety and efficiency.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Wheeled Vehicle Mechanic (91B)

US Army National Guard
Philadelphia, PA
2022.03 - Current

Specialist / E4

  • Facilitated communication between units to promote teamwork and efficiency.
  • Conducted assessments of equipment and facilities for safety compliance.
  • Assisted in crisis management procedures during emergency response exercises.
  • Participated in ongoing training and compliance activities.
  • Performed wheeled vehicle recovery operations.
  • Troubleshot vehicle faults and successfully operated heavy diesel equipment.
  • Performed semi-annual and annual unscheduled services on all wheeled vehicles.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Assessed vehicles to identify degree of malfunction or damage.
  • Repaired and replaced worn and damaged components.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Logistics and Transportation (Freight).

NORFOLK SOUTHERN RAILROAD
Roanoke, VA
2023.05 - 2025.06

Conductor

  • Monitored track conditions and communicated issues promptly.
  • Ensured compliance with safety protocols during operations.
  • Maintained communication with dispatchers and other crew members via radio or other methods.
  • Operated switches, signals, crossings, and other railway devices along the route.
  • Inspected track for obstructions or defects that could impact safe operation of the train.
  • Adhered to company policies regarding cargo loading and unloading procedures.
  • Coupled air brakes and electrical connections between trains.
  • Interpreted various signals to start, stop and back-up train or set and release air brakes.
  • Operated freight trains safely through assigned routes and schedules.
  • Delivered services to customer locations within specific timeframes.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Online Grocery

WALMART
ClearBrook, Roanoke, VA
2021.04 - 2022.03

Team Lead

  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated equipment and machinery according to safety guidelines.

Logistics and Transportation

FEDEX GROUND
Salem, VA
2021.08 - 2022.02

Package Handler

  • Transportation Service / Delivery.
  • Sorted packages by size and destination for efficient distribution.
  • Operated machinery to move packages within the facility.
  • Loaded and unloaded trucks, ensuring safe handling of all shipments.
  • Inspected packages for damage and reported issues promptly.
  • Followed safety protocols to minimize workplace accidents and injuries.
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Loaded trucks and properly secured items to prevent damage during transportation.

Correctional Officer

DEPARTMENT OF CORRECTIONS - JAMAICA
2011.01 - 2021.01
  • Public Safety, Security and Detention.

Education

MBA - Business Administration

LIBERTY UNIVERSITY
Lynchburg, VA
2025.08 - Current

Bachelor of Science - Business Administration

SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH
2023.05 - 2025.05

Associate of Science - Business Administration

SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH
2023.05 - 2024.12

Certificate - Lean Six Sigma White Belt

MANAGEMENT & STRATEGY INSTITUTE
2024-01

ASE Certificate - All Wheeled Vehicle Mechanic

U.S. ARMY ORDNANCE CORPS & SCHOOL
2022.06 - 2023.09

GED -

ROANOKE VALLEY-ALLEGHANY ADULT ED.
Roanoke, VA
2021.08 - 2023.02

High School Diploma -

ST. JAGO HIGH SCHOOL
JAMAICA
1997.09 - 2002.07

Skills

  • Project management
  • Customer service
  • Team leadership
  • Process improvement
  • Performance evaluation
  • Safety compliance
  • Equipment maintenance
  • Data analysis
  • Effective communication
  • Chemical handling
  • Strong work ethic
  • Interior aircraft familiarity
  • Adaptability to change
  • Efficient cleaning techniques
  • Maintaining confidentiality
  • Flexible schedule availability
  • Proper waste disposal
  • Adherence to safety regulations
  • Professional appearance
  • Biohazard awareness
  • Reliability and punctuality
  • Proper sanitization
  • Cross-training
  • Organizational growth
  • Oral communication
  • Excellent communication
  • Airport operations
  • Active listening
  • Detail-oriented
  • Teamwork
  • Conflict resolution
  • Aircraft ground handling

Timeline

Unit Manager

Piedmont Airlines
2026.08 - Current

Aircraft Cabin Cleaner

Prospect Airport Services
2025.10 - 2026.02

MBA - Business Administration

LIBERTY UNIVERSITY
2025.08 - Current

Ramp/Ground Services

Worldwide Flight Services
2025.08 - 2026.02

Bachelor of Science - Business Administration

SOUTHERN NEW HAMPSHIRE UNIVERSITY
2023.05 - 2025.05

Associate of Science - Business Administration

SOUTHERN NEW HAMPSHIRE UNIVERSITY
2023.05 - 2024.12

Logistics and Transportation (Freight).

NORFOLK SOUTHERN RAILROAD
2023.05 - 2025.06

ASE Certificate - All Wheeled Vehicle Mechanic

U.S. ARMY ORDNANCE CORPS & SCHOOL
2022.06 - 2023.09

Wheeled Vehicle Mechanic (91B)

US Army National Guard
2022.03 - Current

GED -

ROANOKE VALLEY-ALLEGHANY ADULT ED.
2021.08 - 2023.02

Logistics and Transportation

FEDEX GROUND
2021.08 - 2022.02

Online Grocery

WALMART
2021.04 - 2022.03

Correctional Officer

DEPARTMENT OF CORRECTIONS - JAMAICA
2011.01 - 2021.01

High School Diploma -

ST. JAGO HIGH SCHOOL
1997.09 - 2002.07

Certificate - Lean Six Sigma White Belt

MANAGEMENT & STRATEGY INSTITUTE
Glendon Howell