Glenn Harrison
East Stroudsburg
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Astrodyne TDI. Excelled in problem-solving and organizational skills, achieving project goals efficiently. Fostered teamwork and safety, significantly reducing workplace accidents. Skilled in machinery maintenance and customer relations, adept at multitasking and analytical thinking to exceed productivity targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified IPC Specialist
Astrodyne TDI
10.2018 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Assemble electrical cable harness, managed housekeeping operations and independent contractor driver.
Driver
Harrison Delivery Service
08.2017 - 09.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Serviced the Tri-state Area
Floor Technician Supervisor
Camelback Resort
03.2017 - 08.2018
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees, providing guidance on company policies, procedures, and best practices in floor care services.
- Streamlined equipment usage for increased efficiency and cost reduction.
- Reduced workplace accidents by strictly enforcing company safety policies and guidelines.
Public Area Supervisor
Great Wolf Lodge
01.2015 - 08.2017
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Picker
Amazon
03.2014 - 02.2015
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Education
High School Diploma -
Commonwealth of Pennsylvania
Harrisburg, PA06-2004
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Machinery maintenance
- Multitasking Abilities
- Organizational skills
Certification
American Hotel and Lodging-Managing Housekeeping Operations.
Certified IPC Specialist
Custodial Maintence
Timeline
Certified IPC Specialist
Astrodyne TDI
10.2018 - Current
Driver
Harrison Delivery Service
08.2017 - 09.2018
Floor Technician Supervisor
Camelback Resort
03.2017 - 08.2018
Public Area Supervisor
Great Wolf Lodge
01.2015 - 08.2017
Picker
Amazon
03.2014 - 02.2015
High School Diploma -
Commonwealth of Pennsylvania
American Hotel and Lodging-Managing Housekeeping Operations.
Certified IPC Specialist
Custodial Maintence
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