GLENN D. MINOR II
Pittsburgh
Summary
Experienced Business/IT professional with a record of developing successful business processes and reporting documentation for the organization. Known for incorporating solutions for business needs and process improvements using a wide range of business methodologies. Consistently recognized as an excellent resource to improve organizational effectiveness and efficiency through personal contribution. Able to align business processes and information technology to realize cost savings and accelerated performance for the organization.
Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Overview
14
14
years of professional experience
Work History
Senior Business Analyst
Neishloss & Fleming (Integrity Marketing Group)
Pittsburgh, PA
09.2024 - 04.2025
- Managed the end-to-end process for commissions including the commission specialist.
- Identified opportunities for improving business processes through information systems.
- Provided executive reporting to leadership for various KPIs.
- Performed risk management planning, risk identification, and mitigation.
- Ensured that issues were identified, communicated to appropriate business and technical staff, and resolved in a timely manner.
- Provided global and client specific reporting to all teams across the Pittsburgh location.
- Worked closely with internal business partners to document the business use of applications and what processes have been developed against data and functions associated with those applications.
- Updated, implemented, and maintained documentation on a regular basis.
- Conducted meetings/presentations to share findings of issues and improvements.
- Acted as a liaison between users and IT in the analysis, design, configuration, testing, and maintenance of case management systems to ensure optimal operational performance.
Strategic Business Analyst
Neishloss & Fleming (Integrity Marketing Group)
Pittsburgh, PA
02.2020 - 09.2024
- Identify opportunities for improving business processes through information systems.
- Consulted with MedicareCenter.com subject matter experts (SMEs) to identify, define, interpret, integrate, and document business requirements.
- Performs risk management planning, risk identification, and mitigation.
- Proactively identified, resolved, and/or escalated MedicareCenter.com risks, challenges, barriers, and issues to relevant stakeholders.
- Work closely with internal business partners to document a functional understanding of the business use of applications and what processes have been developed against the data and functions associated with those applications.
- Updating, implementing and maintaining documentation on a regular basis.
- Interface with project SMEs to analyze and design solutions and to provide recommendations on deliverables.
- Assess and analyze processes and procedures to identify improvement opportunities.
- Perform user acceptance testing.
- Act as a liaison between users and IT in the analysis, design, configuration, testing, and maintenance of case management systems to ensure optimal operational performance.
Business Analyst
Synergy Staffing
Pittsburgh, PA
08.2019 - 02.2020
- Lead projects for the on-boarding clients on to the company platform.
- Provided agent and agency production reporting.
- Gathered and analyzed business requirements for new and existing applications.
- Analyzed and developed business processes to support the needs of the business unit.
Pharmacy Analyst
Highmark Health (Pharmacy Vendor Management)
Pittsburgh, PA
08.2016 - 10.2018
- Utilized Microsoft Access and SQL Navigator for data mining and creating reports.
- Lead various projects for system implementation and process reporting.
- Managed processes and projects that monitored claims processing.
- Gathered and analyzed business requirements for new and existing applications.
- Analyzed and developed business processes to ensure vendors met the performance guarantees.
- Created work flows for current and future state of business processes.
- Utilized Microsoft Excel to create macros, pivot tables, and graphs to show financial trending.
- Utilized Tableau to create executive dashboards.
- Provided reporting tools to Actuary and Finance for Prescription Drug P&L reports.
- Collaborated with business owners/stakeholders to understand business needs, processes, project specifications and business case development.
- Translated business needs into clearly defined and documented, high quality requirements, functional designs, and system supplemental specifications for new Pharmacy Markets applications and/or analyzes change requests/enhancements in existing Pharmacy Markets applications.
- Served as a mentor to team members on business processes.
Business Analyst
Highmark Health (Gov. Business Operations)
Pittsburgh, PA
01.2012 - 08.2016
- Utilized Microsoft Access and SQL Navigator for data mining and creating reports.
- Utilized Microsoft Excel to create macros, pivot tables, and graphs to show financial trending.
- Lead various projects for system implementation and process reporting.
- Managed processes and projects that monitored claims processing.
- Gathered and analyzed business requirements for new and existing applications.
- Analyzed and developed business processes to support the needs of the business unit.
- Provided management with executive reporting for projections, ensuring that compliance timelines are met, and future state decision making.
- Conducted impact analyses and interpreted system requirements utilizing project management techniques.
- Served as project lead and mentored team members on business and systems processes.
- Decreased the amount of enrollment related claim rejections by 42%.
- Created Cognos reports for the enrollment staff to review and research.
Business Analyst
TekSystems
Pittsburgh, PA
01.2011 - 01.2012
- Acted as the lead consultant for Highmark Business Operations.
- Responsible for providing support to business and technical professionals with regard to a variety of administrative, systems, business operational problems.
- Responsible for defining system specifications for process development, improvement, and quality assurance.
- Interacted with stakeholders to identify problem resolutions with strong emphasis on customer satisfaction.
- Lead to complete the contracting project one month earlier than the expected timeframe.
Education
Lean Six Sigma Yellow Belt Certification -
Highmark Inc.
Computer Information Systems / Software Engineering - undefined
University of Phoenix
Computer Science - undefined
Kent State University
Kent, OHSkills
- Six Sigma Methodologies
- Process Improvement
- Business/IT Strategy
- Change Management
- Data Analysis
- SQL
- SAS
- Cognos
- Crystal Reports
- VBA
- CRM
Timeline
Senior Business Analyst
Neishloss & Fleming (Integrity Marketing Group)
09.2024 - 04.2025
Strategic Business Analyst
Neishloss & Fleming (Integrity Marketing Group)
02.2020 - 09.2024
Business Analyst
Synergy Staffing
08.2019 - 02.2020
Pharmacy Analyst
Highmark Health (Pharmacy Vendor Management)
08.2016 - 10.2018
Business Analyst
Highmark Health (Gov. Business Operations)
01.2012 - 08.2016
Business Analyst
TekSystems
01.2011 - 01.2012
Computer Information Systems / Software Engineering - undefined
University of Phoenix
Computer Science - undefined
Kent State University
Lean Six Sigma Yellow Belt Certification -
Highmark Inc.