GLORIA ELLIS
Philadelphia
Summary
Experienced professional dedicated to building strong connections and enhancing collaboration. Successful in managing logistics for meetings, travel arrangements, and special events. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries.
Overview
9
9
years of professional experience
Work History
Support Staff & Barback
Emilia by Vernick
Philadelphia
01.2026 - Current
- Key member of the inaugural staff for James Beard Award winner Greg Vernick's first neighborhood Italian concept, assisting in the successful launch and establishment of service standards.
- Rapidly advanced from Busser to Food Runner within three months, following additional cross-training as a Barback to support high-volume beverage service.
- Execute seamless multi-course food delivery in a fast-paced fine dining environment, ensuring precise plate placement and garnishing according to strict culinary standards.
- Act as a critical liaison between the kitchen and front-of-house, managing the pass to ensure all table orders are delivered simultaneously and quickly.
Sales Representative
Curagenesis
Philadelphia
06.2025 - 12.2025
- Identified and generated leads through consistent outreach and follow-up, converting prospects into active accounts.
- Managed professional relationships while consistently meeting weekly sales thresholds through high performance and attendance.
- Developed and refined personal pitch to attract new leads for medical sales in the Philadelphia region.
Assistant Manager
Simplex Wellness
Philadelphia
09.2024 - 01.2025
- Established communication as the primary point of contact for members, visitors, vendors, and guests in a geriatric residential fitness facility.
- Increased resident satisfaction as front desk employee by creating and distributing flyers for gym events and managing communications through phone and email.
- Coordinated administrative tasks and operations for staffing, including internal staffing calendars, labor reports, and special events.
- Fostered teamwork and addressed internal employee grievances to maintain a positive work environment.
Temporary Assistant to the Dean of Liberal Studies
Community College of Philadelphia
Philadelphia
02.2024 - 05.2024
- Coordinated faculty calendars, organized filing, researched program information, and managed budget documentation for the office.
- Tracked receipts and reconciled expenses for department expense reports.
- Performed clerical duties including faxing, email correspondence, and presentation creation.
- Answering and directing calls with excellent customer service. Receptionist duties.
Patron Services Associate
Kimmel Center for Performing Arts
Philadelphia
05.2023 - 12.2023
- Knowledgeably and accurately provided information about performances, campus venues, amenities and ticketing policies to all guests inquiring by telephone, email or online chat in a call center environment.
- Managed ticket sales on online ticketing system, facilitated subscriptions, and supported cultural events.
- Delivered strong customer service to enhance guest experiences.
Hostess/Food Runner
Cantina Feliz
Philadelphia
03.2023 - 12.2023
- Hostess in a high-volume restaurant. Interacting with clients in a fast-paced environment on my feet for many hours.
- Welcomed guests warmly and guided them to their tables in a busy restaurant setting.
- In charge of phone and Resy system reservations, seating, and creating positive guest experiences. For food running, contributing to a seamless dining experience in conjunction with servers and the kitchen.
- Managed reservation system to enhance seating efficiency during peak hours.
- Coordinated with kitchen and wait staff to ensure seamless service delivery.
Claims Specialist
Capgemini
El Paso
09.2021 - 10.2022
- Verified insurance for customers and resolved holds on specialty medications, utilizing EHR and ICD-10-CM codes for accurate billing.
- Coordinated with largest pharmacy benefit manager in U.S. to resolve holds and coordinate medication plans for members, doctor's offices, and pharmacies.
- Collaborated with customers, representatives, and doctors remotely, ensuring professionalism and courtesy in all interactions.
- Collaborated on two teams with top-level clients within 3 months of hire due to strong performance, attendance, and attitude.
Research Assistant
Linguistics Data Consortium
Philadelphia
04.2020 - 01.2021
- Performed data entry, research, and analysis for two year-long projects focused on training artificial intelligence.
- Conducted linguistic research to support data collection and analysis efforts.
- Annotated linguistic projects and supported research and development of computer programs and libraries at the University.
- Organized and maintained research databases to ensure easy access and retrieval of information.
- Collaborated with team members on project development and implementation strategies.
Research Assistant
UPenn Psychology Lab
Philadelphia
03.2019 - 03.2020
- Managed lab operations and conducted experiments on sleep deprivation and depression within Psychology department and hospital.
- Coded behavior, administered hourly tests, and ensured patient satisfaction while systematically organizing data and maintaining detailed records of observations and performance changes.
- Assisted in preparing datasets for analysis and distribution.
- Conducted linguistic data collection for research projects.
- Collaborated with team members on language resource development.
Call Representative
Penn Call Center
Philadelphia
06.2017 - 12.2019
- Managed high-volume inbound calls from customers seeking assistance.
- Resolved customer inquiries by providing accurate information and support.
- Documented call interactions in the customer relationship management system.
- Contacted alumni and parents via phone to gather information, manage donations, and update affiliates.
- Contributed to a team that raised over 1 million dollars in one quarter and received multiple accolades for achieving over $5,000 in daily donations.
Education
BA - Psychology
University of Pennsylvania
Philadelphia, PA06-2025
Skills
- Customer service
- Communication skills
- Customer interaction
- Team coordination
- Organizational abilities
- Adaptability
- Phone etiquette
- Microsoft Word proficiency
- Outlook expertise
- G Suite knowledge
- Empathy and understanding
Hobbies and Interests
- Trivia
- Biking
- Baking
- Camping
- Pottery
- Spanish (intermediate)
Timeline
Support Staff & Barback
Emilia by Vernick
01.2026 - Current
Sales Representative
Curagenesis
06.2025 - 12.2025
Assistant Manager
Simplex Wellness
09.2024 - 01.2025
Temporary Assistant to the Dean of Liberal Studies
Community College of Philadelphia
02.2024 - 05.2024
Patron Services Associate
Kimmel Center for Performing Arts
05.2023 - 12.2023
Hostess/Food Runner
Cantina Feliz
03.2023 - 12.2023
Claims Specialist
Capgemini
09.2021 - 10.2022
Research Assistant
Linguistics Data Consortium
04.2020 - 01.2021
Research Assistant
UPenn Psychology Lab
03.2019 - 03.2020
Call Representative
Penn Call Center
06.2017 - 12.2019
BA - Psychology
University of Pennsylvania