Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Hoxhaj

Philadelphia

Summary

Developed strong organizational and communication skills in collaborative and fast-paced environment. Proven ability to manage multiple tasks, meet deadlines, and contribute to team objectives. Seeking to transition into new field, utilizing transferrable skills to drive success in diverse professional settings.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
08.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Jewelry Sales Associate

Macy's
02.2024 - 05.2024
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

Toys Captain

Macy's
10.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Retail Merchandiser

Macy's
07.2022 - 10.2023
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.

Education

Bachelor of Arts - Marketing Management

Holy Family University
Philadelphia, PA
05-2026

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Client engagement
  • Active listening
  • Customer service
  • Relationship building
  • Computer proficiency
  • Call center experience

Languages

English
Full Professional
Albanian
Native or Bilingual
Greek
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
08.2024 - Current

Jewelry Sales Associate

Macy's
02.2024 - 05.2024

Toys Captain

Macy's
10.2023 - 02.2024

Retail Merchandiser

Macy's
07.2022 - 10.2023

Bachelor of Arts - Marketing Management

Holy Family University

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Gloria Hoxhaj