Gloria Melendez
Bethlehem
Summary
Adaptable professional with extensive experience in healthcare administration. Known for strong attention to detail and effective time management, contributing to enhanced patient care and streamlined operations. Ready to leverage expertise in insurance verification and customer relationship management to drive positive outcomes.
Overview
2026
2026
years of professional experience
Work History
Clinical Support Clerk
St. Luke's University Health Network
Bethlehem
2024 - Current
- Handled incoming calls and directed inquiries to appropriate personnel.
- Maintained office supplies and organized workspaces for efficiency.
- Processed patient paperwork and verified insurance information accurately.
- Organized files and documents related to customer service activities.
- Performed data entry tasks such as updating customer information in the system.
Patient Account Representative
Good Shepherd Rehabilitation Network
Allentown
2023 - 2026
- Managed patient accounts and billing inquiries efficiently.
- Processed payments and reconciled account discrepancies promptly.
- Utilized electronic health record systems for data entry and retrieval consistently.
- Assisted in training new staff on account management procedures effectively.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
Care Management Assistant
Good Shepherd rehabilitation Network
Allentown
2017 - 2023
- Assisted case managers with client documentation and data entry tasks.
- Developed resource lists to support client needs and referrals.
- Conducted intake interviews to gather essential client information promptly.
- Utilized case management software to track client progress and outcomes efficiently.
- Coordinated transportation arrangements for clients attending appointments or classes.
Executive Assistant
Good Shepherd Rehabilitation Network
Allentown
2009 - 2017
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Facilitated communication between senior management and staff.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared and organized meeting agendas and materials for executive meetings.
- Assisted in the preparation of reports and presentations for stakeholder reviews.
- Maintained confidential records and files related to executive operations.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
Unit Secretary
Good Shepherd Rehabilitation Network
Allentown
2004 - 2009
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Collaborated with multi-disciplinary staff to enhance communication and improve overall patient care.
- Maintained patient records, medical histories, test results and other pertinent information in hospital's computer system.
- Greeted visitors and patients in a courteous and friendly manner.
Unit Secretary
Blough HealthCare
Bethlehem
1999 - 2004
- Managed patient records and ensured accurate documentation.
- Coordinated communication between medical staff and patients.
- Assisted in the preparation of medical reports and correspondence.
- Handled incoming phone calls and directed inquiries appropriately.
- Organized patient files for easy access by healthcare professionals.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
Education
Medical Office Management -
Allentown Business School
Allentown, PA01-1994
Skills
- Customer relationship management
- Insurance verification
- Office administration
- Conflict resolution
- Self-Directed
- Attention to detail
- Time management
- Medical documentation
- Patient account management
- Electronic health record
Timeline
Clinical Support Clerk
St. Luke's University Health Network
2024 - Current
Patient Account Representative
Good Shepherd Rehabilitation Network
2023 - 2026
Care Management Assistant
Good Shepherd rehabilitation Network
2017 - 2023
Executive Assistant
Good Shepherd Rehabilitation Network
2009 - 2017
Unit Secretary
Good Shepherd Rehabilitation Network
2004 - 2009
Unit Secretary
Blough HealthCare
1999 - 2004
Medical Office Management -
Allentown Business School