Overview
Work History
Education
Skills
Personal Summary
Languages
Timeline
Generic

Gloria Vu

Hatfield

Overview

2
2
years of professional experience

Work History

Server/Barista

Steel Penny Cafe
03.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Helped resolve issues between employees professionally.

Barista

Target
08.2023 - 01.2024
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Temple University
Philadelphia, PA
05-2026

High School Diploma -

North Penn High School
Lansdale, PA
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Food running
  • Team collaboration
  • Service prioritization
  • Quality control
  • Performance improvement

Personal Summary

Motivated and adaptable third-year psychology student seeking to transition into a Pharmacy Technician role. Strong communicator with experience in fast-paced environments, eager to learn and contribute to providing excellent patient care and support.

Languages

Vietnamese
Limited Working

Timeline

Barista

Target
08.2023 - 01.2024

Server/Barista

Steel Penny Cafe
03.2023 - Current

Temple University

High School Diploma -

North Penn High School

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Gloria Vu