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A highly competent and organized Operations Manager/Systems Engineer/Technical Team Lead with experience of Cloud, On-Premises Server & Network Infrastructure, installation, administration & compliance. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Planning, organizing, directing, controlling and coordinating quality accredited ICT Operations. Accountable for day-to-day operations of resourcing, scheduling, prioritization and task coordination, and meeting project milestones, objectives and deliverables within agreed timeframes and budget. Extensive knowledge of Cloud, Microsoft Server, System Monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Well mannered, articulate and able to act as point of contact for colleagues and external clients.
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Experienced with IT infrastructure and support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of network security protocols and systems management best practices.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience and business success.

I am an experienced IT specialist with a proven track record in managing infrastructure and security initiatives aligned with organizational goals. I am skilled in Microsoft Admin, Exchange, SharePoint, ERP configuration, and network switches, as well as firewall administration and network security management. I have hands-on experience across all phases of IT operations—planning, implementation, troubleshooting, and optimization.
I have also developed open-source tools and created web applications to support troubleshooting and issue resolution, improving efficiency and usability across IT environments. I excel at collaborating with teams to streamline IT operations while ensuring strict compliance with cybersecurity protocols, and I am adept at supporting employees with issues across computer systems, mobile devices, and peripheral equipment.
I am comfortable working independently to investigate and resolve complex technical problems with precision. I bring strong communication, problem-solving, and adaptability skills that ensure seamless security operations and robust system protection. I am a diligent professional, ready to contribute to a new position that involves troubleshooting, issue resolution, and infrastructure improvement in the IT environment.

Talented IT Specialist with the ability to both understand the needs of the business executive and plant floor user. Versed in desktop, network and server support on an array of systems. Proven skill in resolving problems quickly.

Talented Technical Support Representative with expertise in comprehending the requirements of business and home users. Proficient in troubleshooting and providing desktop support for Windows, Linux, and Mac systems. Demonstrated ability to swiftly resolve issues on the initial call, ensuring efficient problem-solving for customers.

Richard Cunningham

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Certificate of Signal Regiment -

IT Specialist

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