Grace Burrowes
Wilkes-Barre
Summary
Self-motivated professional with extensive experience in guest services. Proven skills in customer relations, recordkeeping, and problem-solving. Outgoing demeanor fosters positive interactions and enhances client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Residence Inn by Marriott
Wilkes-Barre
07.2022 - Current
- Greeted guests warmly upon arrival and facilitated smooth check-in process to enhance guest experience.
- Addressed guest inquiries and resolved issues promptly, ensuring high level of customer satisfaction.
- Managed reservations using hotel management software to ensure accuracy.
- Protected confidential information to maintain privacy and security.
- Maintained calendars for appointments, sorted mail, made copies, and coordinated travel arrangements to support office efficiency.
Client Service Administrator
Morgan Stanley
Wilkes-Barre
03.2025 - 12.2026
- Assisted clients with account setup and service requests to streamline onboarding process.
- Facilitated communication between clients and financial advisors.
- Developed relationships with clients to improve overall customer satisfaction.
- Resolved customer concerns with friendly and knowledgeable service.
- Coordinated account documentation to ensure compliance with standards.
- Supported team projects to enhance client service delivery.
- Performed administrative duties such as filing documents, preparing correspondence.
PCA Personal Care Assistant
RIVERVIEW RIDGE
Wilkes-Barre
03.2022 - 07.2022
- Assisted clients with personal hygiene tasks, enhancing comfort and dignity through bathing, dressing, and grooming support.
- Supported residents in daily living activities, promoting independence and quality of life.
- Facilitated resident transportation and mobility to enhance their independence.
- Ensured cleanliness and organization of resident living spaces, contributing to a safe and pleasant environment.
- Communicated effectively with healthcare teams about resident care needs.
Package Handler
FedEx Ground
Pittston
01.2022 - 02.2022
- A Package Handler compiles, scans, seals and loads various packages before they're delivered.
- Packaged items and verified accuracy of labels to ensure proper delivery.
- Inspected packages for damage and communicated issues to maintain quality standards.
Shift Manager
McDonald's
Plains
09.2017 - 12.2021
- Monitored budget and supervised spending to align with financial goals.
- Tracking daily costs and revenues.
- Counted cash registers systematically during shifts to ensure accuracy and accountability.
- Balancing the cash register at the end of the shift.
- Handled cash and processed credit card transactions at point of sale.
- Trained and coached team members on food safety and quality standards.
Sales Associate
Big Lots
Wilkes-Barre
01.2020 - 03.2020
- Assisted customers throughout the buying process by greeting them at the store entrance, helping them find specific products, and ringing up purchases on the POS register.
Education
High School Diploma -
Hanover Area Jshs
Hanover, PA06-2020
Skills
- Front desk operations
- Hotel management software
- Conflict resolution
- Time management
- Appointment scheduling
- Effective communication
- Relationship building
- Guest services
- Multitasking Abilities
- Policy enforcement
- Customer service
- Reservation management
Certification
• OSHA 10, 05/19, Present - A person who is OSHA certified has industry-specific knowledge and skills that help prevent injuries and keep the workplace safe.
• Adult Residential Licensing, 02/22, Present - This certifies that I have successfully completed the Department's personal care home direct care training and can provide support to clients who are unable to perform routine daily activities without assistance.
• Adult Residential Licensing, 02/22, Present - This certifies that I have successfully completed the Department's personal care home direct care training and can provide support to clients who are unable to perform routine daily activities without assistance.
Personal Information
Willing To Relocate: Anywhere
Languages
English
Professional
Timeline
Client Service Administrator
Morgan Stanley
03.2025 - 12.2026
Front Desk Receptionist
Residence Inn by Marriott
07.2022 - Current
PCA Personal Care Assistant
RIVERVIEW RIDGE
03.2022 - 07.2022
Package Handler
FedEx Ground
01.2022 - 02.2022
Sales Associate
Big Lots
01.2020 - 03.2020
Shift Manager
McDonald's
09.2017 - 12.2021
High School Diploma -
Hanover Area Jshs