Grace Celley
Columbia
Summary
Dynamic professional with a proven track record at Lancaster General Hospital, excelling in customer service and retention strategies. Skilled in project management and dispute resolution, I effectively enhanced customer satisfaction through tailored solutions and proactive follow-ups. Committed to delivering exceptional results while fostering strong client relationships.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Assistant to the Manager
Cherry Hill Programs
03.2025 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
Lancaster General Hospital
03.2022 - 11.2023
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Bachelor of Arts - History
Millersville University of Pennsylvania
Millersville, PA06-2028
Skills
- Travel arrangements
- Calendar management
- Report generation
- Meeting scheduling
- Office administration
- Sales monitoring
- Project management
- Quality control
- Dispute resolution
- Infection treatment
- Wound dressing
Timeline
Assistant to the Manager
Cherry Hill Programs
03.2025 - Current
Customer Service Representative
Lancaster General Hospital
03.2022 - 11.2023
Bachelor of Arts - History
Millersville University of Pennsylvania
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