Grace Jones
Elysburg
Summary
Dynamic professional excelling in customer service and office administration. Proven ability to enhance communication and streamline processes, driving efficiency and collaboration within teams.
Overview
5
5
years of professional experience
Work History
Secretary
Abundant Services
Coal Township, PA
01.2023 - Current
- Managed correspondence and communications for senior management, ensuring timely responses and professional interactions.
- Organized meetings and appointments, optimizing schedules for maximum efficiency.
- Maintained filing systems, enhancing document retrieval processes and reducing time spent on administrative tasks.
- Developed office procedures that improved workflow efficiency and team collaboration.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Foodservice Worker/Cook
Geisinger
Coal Township, PA
02.2024 - 07.2025
- Worked in fast-past foodservice environment, multi-tasked and produced quality products with speed and accuracy.
- Maintained compliance with all relevant health codes and safety regulations, minimizing risks associated with foodservice operations.
- Resupplied napkins, cutlery, dishes and condiments on foodservice stations.
- Demonstrated adaptability by working proficiently on varied types of refrigeration equipment across diverse industries such as healthcare, foodservice, and retail environments.
- Mentored junior team members on best practices for foodservice management, fostering a culture of continuous improvement.
- Supported foodservice operations by restocking supplies when necessary and addressing any related issues that arose.
- Managed patient inquiries and provided accurate information regarding food services and procedures.
- Monitored patient feedback and suggested enhancements to service delivery based on insights gathered.
- Maintained confidentiality of patient data to safeguard health information.
- Prepared diverse menu items according to standardized recipes and presentation guidelines.
- Coordinated with kitchen staff to optimize workflow during peak service times.
Team Member
Boyer's Food Markets
Elysburg, PA
06.2021 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Implemented best practices for inventory management, minimizing stock discrepancies.
- Trained new staff on cashier procedures and customer service protocols.
- Streamlined checkout processes, reducing wait times during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg06-2025
Skills
- Customer service
- Verbal and written communication
- Organization
- Professional bedside manner
- Food handling
- Multitasking and organization
- Problem-solving
- Attention to detail
- Dependable and responsible
- Excellent communication
Timeline
Foodservice Worker/Cook
Geisinger
02.2024 - 07.2025
Secretary
Abundant Services
01.2023 - Current
Team Member
Boyer's Food Markets
06.2021 - 05.2022
High School Diploma -
Commonwealth Charter Academy