Grace O'Brien
West Chester
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
6
6
years of professional experience
Work History
Host
Opa Taverna
West Chester
02.2023 - Current
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Coordinated with kitchen staff to ensure timely service and accuracy.
- Handled reservations and maintained an organized booking system.
Front of House Employee
Brandywine Valley Bread
Downingtown
04.2019 - Current
- Maintained cleanliness and organization of the coffee shop environment.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided excellent customer service in a fast-paced bakery environment.
Education
Bachelor of Science - Educational Studies, Health Sciences Minor
West Chester University of Pennsylvania
West Chester, PA05-2026
Skills
- Customer service
- Employee training
- Hospitality and accommodation
- Team collaboration
- Health standards
- Adaptable to change
- Takeout order processing
Affiliations
- Division 2 track and field and cross country athlete at West Chester University of Pennsylvania
- Volunteer experience at Easterseals of Southeastern Pennsylvania
Accomplishments
- Dean's list spring 2025
Timeline
Host
Opa Taverna
02.2023 - Current
Front of House Employee
Brandywine Valley Bread
04.2019 - Current
Bachelor of Science - Educational Studies, Health Sciences Minor
West Chester University of Pennsylvania