Summary
Overview
Work History
Education
Skills
AWARDS & ACTIVITIES
Timeline
Generic

Grace RICH

Northampton

Summary

As a recent graduate student, I am compassionate about mental health and developmental psychology. With foundational knowledge in areas of psychology such as health psychology, psychopathology, and research methods, I have gained a strong understanding of cognitive, social, and emotional developmental stages across the lifespan. I developed knowledge in evaluating qualitative and quantitative data in psychological research. Applied psychological principles in developing awareness of how mental and emotional factors impact motivation and behavioral changes. Hands-on experience gained through academic projects and clinical shadowing for two semesters, following a music therapist, assisted me to learn patience, better communication, and active listening skills that gave me a better understanding of the day-to-day responsibilities and tasks beyond the theoretical knowledge I learned in classes. I am passionate about supporting youth mental health and facilitating interpersonal communication and high-quality support in a care setting.

Overview

8
8
years of professional experience

Work History

Sales Associate

Dicks Sporing Goods
Downingtown, PA
10.2025 - Current
  • Provided exceptional customer service by answering questions, processing transactions, and resolving issues promptly.
  • Assisted in merchandise replenishment, ensuring optimal stock levels and visual displays.
  • Demonstrated product knowledge to support customers in making informed purchasing decisions.
  • Collaborated with team members to execute sales promotions and seasonal campaigns effectively.

Accounting/Billing Intern

Pennoni
King Of Prussia, PA
02.2025 - 05.2025
  • Worked with management on various operational and financial procedures to gain an overall understanding of accounting procedures
  • Performed comprehensive payroll verification by reconciling inspector timesheets, logs, mileage records, preventing billing errors, and ensuring accuracy for client invoices
  • Updated and revised inspectors PennDot resumes to ensure certifications and experience were updated
  • Analyzed expense reports to identify mislabeled items, preventing audit flags and maintain accuracy

Server

Suburban Restaurant and Beer Garden
Exton, PA
08.2023 - 01.2025
  • Received and managed multiple tables efficiently.
  • Provided drinks, food running, and bussing tables all while helping others, working as a team player.
  • Trained and mentored new hires on restaurant protocols and menu offerings.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.

Server

Anthony’s Cucina Fresca
Downingtown, PA
05.2022 - 08.2023
  • Attending customers’ needs in a friendly, welcoming way while taking and delivering their orders in an accurate and timely manner.
  • Resolved customer inquiries and complaints promptly to maintain positive dining atmosphere.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Banquet Server

Chester Valley Golf Club
Malvern, PA
05.2021 - 05.2022
  • Assisted with managing special events at the country club, such as weddings and large conferences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Coordinated table setups and arrangements for various banquet functions to optimize space and flow.
  • Demonstrated flexibility in adjusting schedules based on last-minute changes or unexpected circumstances affecting the banquet hall availability or staffing requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.

File Clerk

Brandywine Valley Heating & Air Conditioning
West Chester, PA
04.2020 - 08.2021
  • Part-time assisted with filing service invoices, matching shipping receipts to vendor bills, and creating folders for new customers.
  • Managed confidential information with discretion, adhering to privacy policies and best practices.
  • Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
  • Sorted and classified documents into appropriate filing systems for increased traceability.

Café Associate

Panera Bread Company
Exton, PA
06.2018 - 03.2020
  • Assisted with fulfilling customer orders, managed the cash registers, aided in food preparation, and provided excellent customer service to restaurant patrons.
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Built and broke down display cases, secured, and returned product to storage space to assist with opening and closing duties.

Education

High School Diploma - Psychology

West Chester University
West Chester, PA
05.2026

High School Diploma - Basic Studies, Psychology, Music Theory

Henderson High School
West Chester, PA
06.2020

Skills

  • Strong people skills
  • Verbal/written communication
  • Teamwork and collaboration
  • Time management and problem-solving skills
  • Relationship building
  • Adapt to diverse groups

AWARDS & ACTIVITIES

The West Chester University Symphony, Ensemble Member – Cellist, 2020 – 2023

Timeline

Sales Associate

Dicks Sporing Goods
10.2025 - Current

Accounting/Billing Intern

Pennoni
02.2025 - 05.2025

Server

Suburban Restaurant and Beer Garden
08.2023 - 01.2025

Server

Anthony’s Cucina Fresca
05.2022 - 08.2023

Banquet Server

Chester Valley Golf Club
05.2021 - 05.2022

File Clerk

Brandywine Valley Heating & Air Conditioning
04.2020 - 08.2021

Café Associate

Panera Bread Company
06.2018 - 03.2020

High School Diploma - Psychology

West Chester University

High School Diploma - Basic Studies, Psychology, Music Theory

Henderson High School
Grace RICH