Grace Roberts
Coraopolis
Summary
Experienced kennel technician supervisor skilled in training staff and ensuring optimal animal welfare. Known for fostering a safe environment and delivering outstanding client support, ready to leverage expertise in team management and animal care.
Overview
2
2
years of professional experience
Work History
Dog Caretaker
Barkside Bay
02.2026 - 05.2026
- Provided daily care and attention to dogs, ensuring their health and well-being.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Gave animals proper attention to promote secure environment in owner's absence.
- Followed pet care instructions for dietary needs and medication regimens.
- Developed strong relationships with dogs, understanding individual needs and behavior patterns.
- Adapted quickly to changing weather conditions, ensuring safe walking experiences year-round.
- Cleaned up after dogs and properly disposed of waste to keep the community clean and free of potential hazards.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
Retail Sales Associate
TJX Companies
10.2025 - 01.2026
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Handled cash register operations accurately, ensuring financial integrity during shifts.
- Collaborated with team members to achieve daily sales targets and improve performance.
- Provided exceptional customer service, resolving issues quickly and effectively.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
Kennel Technician Supervisor
Parkway Pet Lodge
12.2023 - 08.2025
- Supervised daily operations to ensure optimal care and welfare of all animals.
- Trained staff on proper animal handling techniques and safety protocols.
- Maintained a safe and healthy environment for animals through diligent sanitation practices and facility upkeep.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Trained new staff on kennel maintenance, animal care, and feeding protocols.
- Recorded dogs' intake and output, physical condition, and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Cafe Team Member
Dunkin' Donuts
02.2025 - 05.2025
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Delivered exceptional customer service by engaging with customers and addressing inquiries promptly.
- Maintained cleanliness and organization of café area, ensuring compliance with health and safety standards.
- Assisted in inventory management by restocking supplies and monitoring product levels regularly.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling practices.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed.
- Resolved customer complaints effectively, contributing to positive customer experiences and repeat business.
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Utilized strong multitasking skills to manage multiple orders simultaneously while maintaining attention to detail.
- Provided valuable input on menu updates based on customer feedback leading to successful new item introductions.
Education
Bachelor of Science - Animal Science
Pennsylvania State University
University Park, PA05.2029
High School Diploma -
Lincoln Park Performing Arts Charter School
Midland, PA06.2025
Skills
- Client support
- Cash management
- Animal handling expertise
- Animal welfare support
- Sales expertise
- Team management
- Effective time management
- Proficient in Microsoft applications
- Behavior monitoring
- Adaptability and dependability
- Valid Driver's license
- First aid knowledge
- Pet safety
Timeline
Dog Caretaker
Barkside Bay
02.2026 - 05.2026
Retail Sales Associate
TJX Companies
10.2025 - 01.2026
Cafe Team Member
Dunkin' Donuts
02.2025 - 05.2025
Kennel Technician Supervisor
Parkway Pet Lodge
12.2023 - 08.2025
Bachelor of Science - Animal Science
Pennsylvania State University
High School Diploma -
Lincoln Park Performing Arts Charter School