Grace Samaan
Allentown
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Dunkin'
08.2023 - Current
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Streamlined inventory management system resulting in 19% reduction in stock-outs
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
- Analyzed financial data to identify areas for cost reduction or revenue growth
- Managed all financial transactions and cash handling procedures, including daily sales reconciliation, deposits, and safe counts, ensuring accuracy and accountability across store operations.
Barista
Dunkin
06.2020 - 08.2023
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations and equipment.
- Trained new team members on beverage preparation and customer service standards.
- Assisted in inventory management, ensuring timely restocking of supplies.
- Implemented efficient workflows to improve order accuracy and speed.
- Resolved customer complaints effectively, promoting satisfaction and loyalty.
Education
Bachelor of Science - Accounting
Moravian College
Bethlehem, PA06-2028
High School Diploma -
Building 21
Allentown, PA06.2024
Skills
- Time management
- Customer service
- Financial services
- Supervising experience
- Cash management
- Cash handling
- Restaurant management
- Food service
- Managed care
- Interviewing
- Restaurant experience
- Leadership
- Care plans
- Management
- Work ethic
- Food safety
- Decision-making
- Money handling
- Cash handling and management
- Bilingual in Arabic
Certification
Driver's License
Languages
English
Arabic
Timeline
Manager
Dunkin'
08.2023 - Current
Barista
Dunkin
06.2020 - 08.2023
Bachelor of Science - Accounting
Moravian College
High School Diploma -
Building 21