Martha Umana

• Answering phone calls for both weekly waste and Roll off customer

Adding dump & return Finally pick up, new delivery

Adding bulking/unscheduled pick up for weekly waste customers

• Listen the voicemails every morning to call customer back.
• Make payment through online portal both weekly/Rolloff
• Entered weight tickets for rear load and roll-off into spreadsheet, ensuring accurate matching with corresponding invoices.
• Enter New contracts in to system/Closed Contracts.
• Did the billing for the weekly waste Monthly, Quarterly, Annual & Bi-Annual
• Implemented process improvements that streamlined container dispatching, reducing turnaround times.
• Print Past Due reports weekly/roll off
• Email/call customers regarding past due balances
• Send out welcome letter with account information and their service day.
• Email/mail customer with new price increase

• - Answer, screening and transferring calls
• -File Daily (Create and maintain while organized)
• -Maintain front desk/conference room/training room and order in presentable
• -Upload new bid invite dates on SharePoint
• -Print drawings
• Smart Bid Net:
• Print call list
• Make calls
• Add or make changes to sub/vendors on smart bid
• -Keep track of Contracts going in and out as well as Insurance of Agreements, W-9 Forms, Certificate of insurance, Purchase Orders
• -Print safety meeting sheets (tool box) For Forman’s
• -Keep tack of equipment list
• - Credit Cards Statements/list receipts on spreadsheet (match receipts two statements)
• -Scan drawings as requested
• -Prepare USP packages as requested
• -Order office supplies
• - Handle incoming mail and distribute to appropriate person.

• -Responded to telephone and in-person request for information, entered reservation, and handled guest in a timely manner.
• -Answered guest questions about hotel amenities and provide information about local businesses, attraction that may be of interest.
• -Answered questions regarding room charges and processed final transaction.
• -Oversaw customer service and resolved complaints using good judgment
• -Handled business phone calls and directed to appropriate departments.
• Uploaded computer system with guest messages, arrivals /departures and special request. Including converting payments.
• -Processing cash, credit/debits cards transaction.
• -Collaborated with management in training new employees.

• -Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies.
• -Booked guest reservations and kept guest leader organized.
• -Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times.
• -Supported accounting departments in tracking financial data, accurately processing payments, accounts payable, etc.
• -Balanced and audited all departments revenue accounts