Grace Saunders
Lancaster
Summary
I am a PT Supervisor with proven ability in staff training, safety compliance, and effective communication. Passionate about fostering a positive work environment and leading teams to achieve high productivity and morale.
Overview
10
10
years of professional experience
Work History
PT Supervisor
UPS
Lancaster
10.2018 - Current
- Trained new staff during peak season on safety protocols and operational procedures to enhance team readiness.
- Performed daily maintenance checks on all equipment in my work area and recorded the information in the DECR file.
- Fostered positive and motivating work environment, contributing to improved team morale.
- Managed team of 6-8 employees to maintain high productivity and meet quality standards.
Tele-communicator
LCWC
Lancaster
02.2024 - 10.2024
- Coordinated emergency service responses to ensure timely assistance and effective incident management.
- Maintained accurate communications and incident records on CAD to support operational reporting and response analysis.
- Monitored police radio traffic and tracked personnel locations to enhance officer safety and operational awareness.
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
Shift Leader
Five Guys
Lancaster
05.2016 - 10.2018
- Resolved customer complaints promptly, improving overall satisfaction and fostering customer loyalty.
- Trained new employees on food preparation and customer service standards to ensure consistent quality and enhance customer experience.
- Ensured daily cash draw and safe count was accurate and documented properly.
- Documented inventory levels and conducted regular stock checks to maintain freshness and minimize waste.
Education
High School Diploma -
Penn Manor High School
Millersville, PA06-2017
Skills
- Operations management
- Safety compliance
- Processes and procedures
- Staff training
- Coaching and mentoring
- Delegation
- Problem-solving abilities
- Effective communication
Timeline
Tele-communicator
LCWC
02.2024 - 10.2024
PT Supervisor
UPS
10.2018 - Current
Shift Leader
Five Guys
05.2016 - 10.2018
High School Diploma -
Penn Manor High School