Grace Skerbetz
Bentleyville
Summary
Dynamic and reliable professional with extensive experience in customer service at Chippewa Golf Course. Proven ability in money handling and effective communication, consistently delivering exceptional service. Skilled in maintaining cleanliness and organization while managing multiple tasks. Recognized for training new employees and resolving customer issues promptly, enhancing overall team performance.
Overview
5
5
years of professional experience
Work History
Snack Bar Attendant/Cashier
Chippewa Golf Course
06.2022 - Current
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Provided support during special events, ensuring seamless execution of catering services as needed.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Resolved customer complaints promptly and professionally, restoring trust in the service provided.
- Managed incoming calls, provided customer assistance, and directed inquiries to the appropriate department to ensure efficient service delivery
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Used cash register to tender change and process cash and credit card payments.
Sales Associate
Rack Room Shoes
03.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed incoming calls, provided customer assistance, and directed inquiries to the appropriate department to ensure efficient service delivery
Babysitter
Hofmeister Family
06.2020 - 08.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Education
Bachelor of Science - Finance & Pers Fin Planning
PennWest California University of Pennsylvania
California, PA12-2026
Skills
- Money handling
- Cleanliness maintenance
- Food preparation
- POS system operation
- Organized multi-tasker
- Effective communication
- Customer service
- Time management
- Teamwork and collaboration
- Punctual and reliable
- Problem-solving
- Microsoft 365 experience
Timeline
Snack Bar Attendant/Cashier
Chippewa Golf Course
06.2022 - Current
Sales Associate
Rack Room Shoes
03.2021 - 05.2022
Babysitter
Hofmeister Family
06.2020 - 08.2020
Bachelor of Science - Finance & Pers Fin Planning
PennWest California University of Pennsylvania
Similar Profiles
Rachel VodarRachel Vodar
Social Services Program Manager at Sokaogon Chippewa Community Mole Lake Band Of Lake Superior Chippewa IndiansSocial Services Program Manager at Sokaogon Chippewa Community Mole Lake Band Of Lake Superior Chippewa Indians
Debra ShannonDebra Shannon
LPN/Medical Records at Sokaogon Chippewa Community Mole Lake Band Of Lake Superior Chippewa IndiansLPN/Medical Records at Sokaogon Chippewa Community Mole Lake Band Of Lake Superior Chippewa Indians
Harley PaulsonHarley Paulson
Nurse Tech/LPN at Chippewa ManorNurse Tech/LPN at Chippewa Manor