Grace Vliet
The Real Estate Firm and Property Managment
Allentown
5
years of professional experience
Dynamic professional with three years of experience in human resources and customer service, dedicated to enhancing team efficiency through targeted training and effective communication strategies. Proven expertise as a Parent Liaison and Assistant Manager, specializing in conflict resolution, relationship building, and community event coordination. Committed to driving organizational success by fostering engagement and collaboration within teams, ensuring a positive and productive work environment. Results-oriented approach consistently leads to improved performance and strengthened team dynamics, complemented by a solid background in property management that emphasizes exceptional support and operational excellence.
Work History
Front Desk Agent
6 Months- Coordinated tenant communications to enhance satisfaction and resolve inquiries efficiently.
- Supported financial reporting by organizing invoices and tracking payments accurately.
- Implemented tenant engagement initiatives, fostering community relations and enhancing occupancy rates.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Promptly responded to tenant complaints and concerns for over 100 properties.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined office procedures, improving workflow and reducing processing times by implementing new digital tools.
- Managed scheduling and calendar coordination for multiple executives, ensuring efficient use of time.
- Managed incoming mail, such as bills, invoices, checks, etc
Parent Liaison
6 Months- Cultivates and sustains strong relationships with over 50 families, enhancing parent engagement in programs and events by 30%.
- Strengthened parent-school communication by organizing and leading regular meetings, addressing concerns, and providing updates on school initiatives.
- Streamlined communication processes, ensuring timely updates, schedules, and resources reached all families.
- Cultivated supportive relationships with community and families, fostering productive academic environments and enhancing student engagement.
- Strengthened parent-school communication by organizing and leading regular meetings, addressing concerns, and sharing updates on initiatives.
Team Member
4 Months- Maintained store organization and cleanliness to enhance customer experience.
- Engaged with customers by providing product information and resolving inquiries, collaborating with team members for stock replenishment and inventory control.
- Operated cash register accurately, processed transactions, and trained new employees on operational procedures and customer service standards.
Shift Leader
1 Year 3 Months- Supervised daily operations, ensuring efficient workflow and compliance with safety protocols to enhance team safety.
- Trained new team members on operational procedures and customer service standards, resulting in higher service quality and customer satisfaction.
- Managed inventory by maintaining optimal stock levels and minimizing waste, ensuring accurate financial records through effective cash handling procedures.
Assistant Manager
1 Year 1 Month- Coordinated staff scheduling and developed training materials to enhance onboarding experience for new hires and optimize team efficiency.
- Analyzed sales data to identify trends and adjusted merchandising strategies, aligning product presentations with customer preferences.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels and maintaining clean, organized a clean, organized store environment.
Education
Associates - Criminal Justice
Skills
Tenant engagement coordination
Tenant relations
Tenant collaboration
Understanding tenant needs
Customer engagement
Customer service proficiency
Rent collection
Payment collection
Property promotion
Property marketing
Property showing
Conflict resolution
Conflict management
Efficient appointment management
Scheduling appointments
Schedule management
Onboarding coordination
Inventory control
Process improvement
Analytical problem-solving
Effective resource allocation
Accurate recordkeeping
Technical documentation expertise
Proficient in Microsoft Office
Computer proficiency
Collaborative teamwork
Communication optimization
Multitasking
Communication skills
Relationship management
Customer engagement strategies
Policy enforcement
Property marketing
Timeline
Front Desk Agent
The Real Estate Firm and Property Managment
01.2026 - CurrentRead More
Parent Liaison
Steel Cities Best
07.2025 - 01.2026Read More
Team Member
Marshalls
10.2024 - 02.2025Read More
Shift Leader
Wayback Burgers
07.2023 - 10.2024Read More
Assistant Manager
FYE
11.2021 - 12.2022Read More
Northampton Community College
Associates from Criminal Justice
Read More