Gracie Lewis
Johnstown
Summary
Strong problem-solving abilities, willingness to learn, and excellent communication skills. Eager to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Supports Coordinator
Bedford-Somerset DBHS
07.2024 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks, and effective communication with individuals, their support team, and service providers.
- Maintained detailed documentation of interactions with individuals and ensured compliance with regulatory guidelines.
- Greeted individuals and support teams with enthusiasm and professionalism.
- Coordinated meetings with individuals and service providers in a timely manner.
- Authorized to work remotely and maintained performance standards.
- Ensured support services did not exceed the individuals waiver budgets by calculating the total service costs.
- Performed health and safety checks when concerns arose.
- Reported findings and concerns to appropriate agencies.
Bartender
Indian Lake Marina - BackWater Bar
04.2022 - 08.2022
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
- Handled customer payments, reported tip amounts and balanced cash drawers.
- Addressed customer questions regarding menu items and gave appropriate suggestions.
- Prepared and served alcoholic and non-alcoholic beverages to customers upon request.
- Performed opening and closing duties including restocking supplies.
- Built and maintained good working relationships with supervisors, staff members, and customers.
- Created a friendly and welcoming environment by engaging in casual conversation with customers.
Server/Cashier
The Meadows Frozen Custard
02.2020 - 02.2022
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Greeted all guests with smile and friendly welcome.
- Completed opening and closing checklists according to set standards.
- Answered phones to take orders for customer pick up.
- Developed and maintained good working relationships with supervisors and staff members.
- Volunteered to take co-workers' shifts.
- Operated cash register efficiently and accurately; processed payments by cash, credit, gift, and debit cards.
- Maintained composure and professionalism during busy hours.
- Effectively communicated with customers and co-workers' to avoid conflict.
Server/Cashier
Little Sprinkles
04.2018 - 08.2019
- Assisted guests with making menu choices and took note of special requests.
- Engaged customers in friendly conversation to boost satisfaction and loyalty.
- Promoted great customer service by remaining attentive to guest needs.
- Used slow periods to restock napkins, cones, cups, and spoons.
- Maintained composure and professionalism during high-volume/fast-paced work shifts.
- Cleaned tables, chairs, and dining areas after customer use.
- Built and maintained good working relationships with supervisors and staff members.
- Developed the ability to work independently successfully and accurately.
- Performed opening and closing duties including restocking toppings/supplies.
- Operated cash register to collect payments from customers and return the accurate change.
Education
Bachelor of Science - Interdisciplinary Studies
Lock Haven University
401 N Fairview St, Lock Haven, PA 1774505-2024
Skills
- Documentation and recordkeeping
- Appointment scheduling
- Verbal and written communication
- Excellent Customer Service
- Interpersonal Communication
- Outgoing and Friendly
- Ability to work independently
- Problem-Solving
Timeline
Supports Coordinator
Bedford-Somerset DBHS
07.2024 - Current
Bartender
Indian Lake Marina - BackWater Bar
04.2022 - 08.2022
Server/Cashier
The Meadows Frozen Custard
02.2020 - 02.2022
Server/Cashier
Little Sprinkles
04.2018 - 08.2019
Bachelor of Science - Interdisciplinary Studies
Lock Haven University
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