Gracie Smith
Havertown
Summary
Dynamic Auto Expert with proven success at Control Experts, excelling in negotiations and compliance. Recognized for exceptional communication and problem-solving skills, consistently enhancing customer satisfaction. A dependable leader, adept at training teams and fostering collaboration, driving profitability through strategic initiatives and strong client relationships.
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Overview
36
36
years of professional experience
Work History
Auto Expert
Control Experts
05.2021 - Current
- Negotiating high charges with body shops, other carriers, and transport companies to achieve best results and contain costs.
- Effectively surpassed expectations of monthly goals in containment and compliance.
- Communicate with adjusters, managers, and carrier representatives to collaborate best outcome. Research and Review all state compliance laws for effective negotiations.
- Excellent communication skills, both verbal and written in English and Spanish.
- Train new employees in negotiation skills and process compliance.
General Manager
Family Business Dealership/Auto Service Center
02.2009 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Responsible for hiring of all new employees.
- Developed strength of the team with training opportunities and performance enhancing tools.
- Managed a diverse team of professionals, including technicians, estimators and office staff.
- Evaluated performances and trained staff.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Instructor
I-CAR
03.2009 - 04.2020
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Effectively translated materials for Spanish speaking technicians to meet success in learning.
Claims Manager
Bristol West
10.1999 - 01.2001
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
Field Appraiser
State Farm Insurance
02.1989 - 09.1999
- Examined possible plans for total-loss vehicles or large repairs.
- Enforced compliance with industry regulations and guidelines, ensuring adherence to ethical standards during the appraisal process.
- Negotiated auto damage estimates with body shops, towing outfits and service centers.
- Developed strong relationships with clients, providing excellent customer service and fostering long-term partnerships.
Education
AUTOMOTIVE TECHNOLOGY
RIO HONDO COLLEGE
Whittier, CAHigh School Diploma -
Pius X HIgh School
Downey, CA 05-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration with leadership excellence
- Excellent time management skills
- Frequent recipient of client and manager praise
- Problem-solving
- Excellent research skills
- Knowledge of claims, policy, state laws
- Dependable and responsible
- Flexible and adaptable
- Multitasking
Languages
Spanish
Full Professional
Timeline
Auto Expert
Control Experts
05.2021 - Current
Instructor
I-CAR
03.2009 - 04.2020
General Manager
Family Business Dealership/Auto Service Center
02.2009 - 01.2021
Claims Manager
Bristol West
10.1999 - 01.2001
Field Appraiser
State Farm Insurance
02.1989 - 09.1999
AUTOMOTIVE TECHNOLOGY
RIO HONDO COLLEGE
High School Diploma -
Pius X HIgh School
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