Summary
Overview
Work History
Education
Skills
Timeline
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Grant Weaver

14 Wells Fleet Way,PA

Summary

Dynamic Customer Service Representative with a proven track record in performance improvement and effective leadership. Skilled in assignment delegation and complaint resolution, I enhanced team productivity and maintained high-quality customer service. Adept at utilizing POS systems, I ensured operational efficiency while fostering and managing a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Camp Counselor

Deer Foot Lodge Blue Ridge
05.2025 - 07.2025
  • Oversaw the Transport of Camper and Conselours to and from Hike Desitnations over all four sessions.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated leadership skills in managing projects from concept to completion.

Team Supervisor

Wawa
11.2023 - 05.2025
  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members and myself.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments according to Wawa's store uniformed Plan-O-Gram
  • Partnered with Customer Service Supervisor to train and develop team member skillsets and competencies.
  • Used POS system to process sales, make returns and gift card activations as well as being responsible for counting each Register
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Delegated assignments to effectively meet expected customer and business demands.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Certified Technician

Valvoline Instant Oil
03.2022 - 02.2023
  • Checked fluids, tires, brakes, and other systems as part of Valvoline's-point inspection.
  • Greeted customers, guided them into designated area and prepared their vehicle while a Service Tech spoke to them.
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Used hand and power tools to align and assemble component parts.

Unarmed Security Guard

Securitas Security Services USA
02.2021 - 01.2023
  • Patrolled commercial property and associated parking garage.
  • Completed full building and grounds patrols every thirty minutes to an hour to spot and investigate concerns.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
  • Monitored surveillance cameras to identify suspicious activity and prevent possible crime.

Sales Associate

CVS
09.2021 - 01.2022
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

Harriton High School
Bryn Mawr, PA

Skills

  • Performance improvement
  • Workflow management
  • Assignment delegation
  • Complaint resolution
  • Leadership
  • Staffing coordination

Timeline

Camp Counselor

Deer Foot Lodge Blue Ridge
05.2025 - 07.2025

Team Supervisor

Wawa
11.2023 - 05.2025

Certified Technician

Valvoline Instant Oil
03.2022 - 02.2023

Sales Associate

CVS
09.2021 - 01.2022

Unarmed Security Guard

Securitas Security Services USA
02.2021 - 01.2023

High School Diploma -

Harriton High School

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Grant Weaver