Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Greg Watson

Littlestown

Summary

Dynamic Director of Food and Beverage at Antrim 1844 & Smokehouse Restaurant, recognized for enhancing guest satisfaction through innovative menu development and signature cocktail mixology. Proven expertise in operational efficiency and staff leadership, driving revenue growth with successful event programming and strategic vendor partnerships. Committed to maintaining high hygiene standards and fostering a culture of excellence.

Overview

23
23
years of professional experience

Work History

Director of Food and Beverage

Antrim 1844 & Smokehouse Restaurant
08.2002 - Current
  • Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
  • Launched successful special events programming to drive additional revenue streams during off-peak times.
  • Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
  • Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
  • Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
  • Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
  • Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
  • Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
  • Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
  • Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
  • Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Boosted beverage sales, designing and promoting range of signature cocktails.

Education

Court of Master Sommeliers Americas

Littlestown
Littlestown, PA
06-1995

Skills

  • Operational efficiency
  • Hospitality management
  • Allergen awareness
  • Menu development
  • Signature Cocktail Mixology Experience
  • Well versed in all types of liquors w/ particular knowledge about whiskeys and wines
  • Recipe creation
  • Hygiene standards
  • Staff leadership
  • Culinary techniques

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25 staff members.

Timeline

Director of Food and Beverage

Antrim 1844 & Smokehouse Restaurant
08.2002 - Current

Court of Master Sommeliers Americas

Littlestown

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