Gregory Chandler
Elkins Park
Summary
Creative professional with 10 years of experience in customer service, sales, and inventory management in retail. Demonstrated success in exceeding customer expectations and achieving organizational goals through effective communication and strong organizational skills. Recognized for leadership in team initiatives and proficiency in Microsoft Office Suite, Adobe Photoshop, and database management. Expertise in visual merchandising and customer engagement, consistently driving sales and enhancing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Driver
Uber/Lyft
Philadelphia
01.2014 - Current
- Ensured that customer arrived safely and timely to their destination while creating customer satisfaction.
- Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.
- Managed routes through use of iPhone app technology.
Sales Associate
Cole Haan
King of Prussia
01.2011 - 01.2013
- Used store planning tools to create and implement store layout displays.
- Created visual displays that are appealing to customers.
- Listened attentively and responded to customer needs to ensure a positive customer experience.
- Accessed electronic systems to look up product information and availability.
- Implemented store merchandising displays.
- Received recognition for being the top-seller for 6 months.
- Responsible for monitoring store inventory through the use of an inventory management system.
Cashier/Assembler
Lowes Home Improvement
Upper Moreland
01.2008 - 01.2010
- Ensured customers were satisfied with every part of their shopping experience.
- Created store displays that were visual appealing to customers.
- Advised customers on home improvement purchases that fit their needs.
- Performed all aspects of customer support, including the processing of sales, resolving customer issues and providing details for merchandise.
Returns Associate
IKEA
Conshohocken
01.2007 - 01.2008
- Resolved returns and issues in store environment.
- Processed and resolved customer issues and returns.
- Arranged the shipping and delivery for customer products.
Lead Specialist
Petsmart
Plymouth Meeting
01.2005 - 01.2007
- Marketed and sold supplies for various animals.
- Increased the sales of small animals and supplies by 15%.
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems quickly and avoid escalation of issues.
Skills
- Route planning and vehicle inspection
- Customer service and support
- Excel management and expense tracking
- Time and inventory management
- Problem solving and attention to detail
- Visual merchandising and product placement
- Safe driving techniques
- Order processing and display setup
- Display signage and installations
- Customer relationship management
- Conflict resolution
- Effective communication
References
References available upon request.
Timeline
Driver
Uber/Lyft
01.2014 - Current
Sales Associate
Cole Haan
01.2011 - 01.2013
Cashier/Assembler
Lowes Home Improvement
01.2008 - 01.2010
Returns Associate
IKEA
01.2007 - 01.2008
Lead Specialist
Petsmart
01.2005 - 01.2007
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