Gregory Hummel
Mechanicsburg
Summary
Dynamic Enterprise Messaging Team Lead with expertise in Office 365 administration, project coordination, and team mentoring. Proven record in developing standard operating procedures and enhancing team performance through effective communication.
Overview
13
13
years of professional experience
Work History
Enterprise Messaging Team Lead
Unisys / Commonwealth of PA
Harrisburg
08.2013 - Current
- Promoted to team lead due to strong work ethic and commitment to customer service excellence.
- Mentored junior staff, improving their proficiency in technology solutions.
- Trained new staff on processes and procedures, facilitating quicker onboarding.
- Developed standard operating procedures to streamline team workflows and efficiency.
- Monitored team progress and enforced deadlines.
- Facilitated communication between stakeholders to align project goals and expectations.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certification Degree - Information Technology
Computer Learning Center
Camp Hill, PA06-1985
High School Diploma -
Susquenita High Schoo
Duncannon, PA07-1982
Skills
- Office 365 administration
- Exchange Online management
- Exchange online administration
- Office 365 deployment
- Office 365 documentation
- Office 365 governance
- Office 365 backup and recovery
- Hybrid configuration management
- Email migration expertise
- Azure integration
- Teams deployment
- Microsoft teams management
- OneDrive for business management
- IT support automation
- Service desk management
- Project coordination
- System documentation
- Technical troubleshooting
- Issue resolution
- Cloud management
- Customer relationship management
- Stakeholder engagement
- Time management
- Team mentoring
- Effective communication
- Analytical thinking
- Goal setting
- Analytical thinking
Timeline
Enterprise Messaging Team Lead
Unisys / Commonwealth of PA
08.2013 - Current
Certification Degree - Information Technology
Computer Learning Center
High School Diploma -
Susquenita High Schoo