Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gregory J. Griffith

Macungie,PA

Summary

Experienced service and operations leader with over 20 years of progressive leadership in biomedical engineering, healthcare technology, and business ownership. Skilled in managing large teams, driving regional growth, and delivering award-winning service. Demonstrated success in developing customer-centric strategies, optimizing team performance, and surpassing sales and service objectives. Possesses a unique blend of technical expertise and entrepreneurial spirit to lead high-impact teams and achieve business targets.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Field Service Engineer (Mid-Atlantic)

Intuitive Surgical
01.2025 - Current
  • Provide service and support for DaVinci and Ion robotic systems across PA/NJ
  • Serve as a resource for six regional engineers to improve performance and response
  • Team collaboration

Agency Owner

Allstate – Griffith Insurance Agency
06.2017 - 09.2025
  • Built and operated a $4M+ insurance agency with high customer satisfaction (4.5+ stars)
  • Hired and led team in all sales, operations, and service functions
  • Oversaw budgeting, payroll, staff development, and process improvement
  • Earned multiple "Over Quota" performance awards

Service Account Manager

Bayer Healthcare Services/Medrad, Inc.
03.2011 - 05.2017
  • Engaged with Radiology Directors, Managers, Imaging Biomedical Engineers, and Imaging Center Managers to promote Bayer HealthCare MRI, Ultrasound, and CT service solutions.
  • Traveled extensively to train, support, and coach a team of 14 Field Service Engineers across the Northeast Region.
  • Developed customized service strategies for a diverse client base, including Independent Facilities, IDNs, OEMs (GE, Siemens, Philips), and National Accounts.
  • Performed on-site ultrasound probe evaluations and conducted TEE probe care process audits.
  • Led weekly team meetings to review business performance and align on service goals.

Field Service Group Lead

Bayer Healthcare Services/Medrad, Inc.
03.2004 - 02.2011
  • Led team of 4 to achieve preventative maintenance goals and support service operations.
  • Represented region on leadership team and managed distribution of technical updates.
  • Serviced Bayer/Medrad injectors and monitors across Radiology, MRI, and OR departments.
  • Promoted multi-vendor service offerings and conducted new hire training.
  • Managed service database and coordinated installations, repairs, and PM schedules.

Field Service Manager

Penn Biomedical Support
01.2001 - 01.2004

Site Manager/Biomedical Tech

Saint Luke’s Hospital
01.2000 - 01.2001

Customer Service Engineer

Nellcor Puritan Bennett
01.1995 - 01.1997

Education

AAS - Biomedical Equipment Technology

Lehigh Carbon Community College
Schnecksville, PA
05.1995

Skills

  • Client Relations & Retention
  • Goal-Oriented Planning
  • Strategic Business Development
  • Sales Strategy Implementation
  • Cross-Functional Teamwork
  • Complex Problem-Solving
  • Efficient Team Leadership
  • Ethics and Compliance
  • Effective Communication
  • Budget Management

Accomplishments

  • Over Quota Award (2021, 2020, 2019, 2012, 2010, 2008, 2006, 2005)
  • Top Gun Award - Digital Radiography Product Line (2016), Ultrasound Probes (2015), Imager Products (2015), MRI Coils (2014), Multi-Vendor Services MRI Coils (2010)
  • Service Sales Representative of the Year (2015, 2012)
  • Gold Club Award (2012, 2010, 2006)
  • Zone of the Year (2012, 2006)
  • President's Award (2010)
  • Customer Satisfier of the Year Award (2007)
  • Service Work Group of the Year Award (2005)
  • Teamwork Award (2004)

Certification

  • CBET – Certified Biomedical Equipment Technician
  • Securities Licenses: Series 6 & 63 | Life & Health Licensed (PA, NJ, NY)

Timeline

Field Service Engineer (Mid-Atlantic)

Intuitive Surgical
01.2025 - Current

Agency Owner

Allstate – Griffith Insurance Agency
06.2017 - 09.2025

Service Account Manager

Bayer Healthcare Services/Medrad, Inc.
03.2011 - 05.2017

Field Service Group Lead

Bayer Healthcare Services/Medrad, Inc.
03.2004 - 02.2011

Field Service Manager

Penn Biomedical Support
01.2001 - 01.2004

Site Manager/Biomedical Tech

Saint Luke’s Hospital
01.2000 - 01.2001

Customer Service Engineer

Nellcor Puritan Bennett
01.1995 - 01.1997

AAS - Biomedical Equipment Technology

Lehigh Carbon Community College

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Gregory J. Griffith