Gregory J. MERRITT
CHAMBERSBURG
Summary
Seeking a challenging position within a Global Organization and Industry leader of IT Services, Support, and technical skills as LAN Administrator or Technical Support Specialist/Helpdesk that offers growth with increasing responsibilities.
Experienced IT Support and Logistics professional with 26+ years in Property Documentation, Records, Supply Management, and Inventory Control. And Equipment Support, skill supported by a Business Administration Degree, demonstrated the ability to control and service properties, valued at $10 million. Seasoned IT Technical Support Specialist offers significant abilities in the areas of customer service, problem solving, and network administration. Dependable, quality-focused professionals with a consistent record of meeting employer and customer requirements. Possess good organizational, interpersonal, and decision-making skills that lead to an effective team-effort between the user community and the IT team. Superb multi-tasking skills and maintain composure in stressful and demanding work environment. Strong technical aptitude and analytical ability. Lead Administrator for the Letterkenny manufacturing Automated Storage and Retrieval System (ASRS) Creates, modifies, and deletes accounts om the SEER ASRS application. Provides training to users and colleague administrators. Recognized for accuracy, organization, expert tracking and support of equipment, supplies and materials, and keen administration skills ; problem resolution; quality assurance; planning maintenance of equipment ; inventory management; documenting,; scheduling; logistics operations of all equipment within accountable property area ; and great customer service skills. Demonstrated ability to supervise; work independently or in team efforts; prioritize and guide tasks from inception through timely completion; and deal constructively with business clientele, suppliers, and associated professional support personnel. Experience includes advising on computer requirements and limitations in defining systems and server issues. Design system requirements and needs; develop system usage policies and server administration procedures. Evaluate systems to improve technology; identify security vulnerabilities and risks; ability maintain internet web servers and server integrity and availability. Provide guidance and train personnel on functionality of network and systems, such as System Center Configuration Manager (SCCM) Assured Compliance Assessment Solution (ACAS), and Host Based Security System (HBSS); Resolve system failures and issues with hardware/software of application program.
Overview
42
42
years of professional experience
Work History
Information Technology Specialist
ECC
Kearneysville
01.2024 - Current
- Ensuring the integration of IT programs and services; developing solutions to integration/interoperability issues; designing, developing, and managing IT security systems that meet current and future business requirements, and apply or extend, enhance, or optimize the existing architecture; managing assigned projects; communicating complex technical requirements to non-technical personnel; and preparing and presenting briefings to senior management officials on complex/controversial issues
- These tasks involve leading IT projects in software analysis, design, development, and implementation for new systems or major enhancements
- Assignments include implementing security programs to assess and reduce system vulnerabilities, coordinating across various platforms (Tier I, II, III), and setting criteria for reporting vulnerabilities
- Reviewing proposed new systems, networks, and software designs for potential security risks, recommending mitigation or countermeasures, and resolving integration issues related to the implementation of new systems within the existing infrastructure
- Evaluating new system design methods for software quality improvement, accurately capturing customer needs, measuring development risks, presenting adoption recommendations to senior management, and leading implementation
- Investigating, evaluating, and selecting tools and methods for improving productivity and software quality throughout the life cycle, assessing the feasibility of adopting new software design technologies within the current systems environment, and developing best practices guides for use by other applications software specialists
- Guiding disaster recovery, ability planning, application development, hardware strategy, OS security, and adherence to agency regulations
- Leading the implementation of significant projects in network architecture, including upgrades from hubs to switches, consolidation of regional networks, and redesign of network infrastructure to accommodate advancements in network technologies or evolving network requirements
- Create disaster recovery and business continuity plans to keep network resources available during emergencies
- Leading a project to develop and implement new data management schema, planning and coordinating the development of data structures and accessing strategies in alignment with business and mission requirements, developing technical designs, identifying systems requirements, validating data sources, establishing testing, implementation, and post-implementation support procedures, developing user instructions and coordinating the evaluation and selection of data management tools
- Planning and managing the migration of databases to new technologies, such as the migration from client-server to Web-enabled databases, planning and overseeing the installation or reinstallation process, and coordinating with specialists in other functional areas to resolve connectivity, compatibility, reliability, security, and related issues
- Planning and coordinating the installation, configuration, maintenance, and upgrade of enterprise management software and related enterprise-level changes to the systems infrastructure
- Performs other related duties as assigned
Service Desk Technician Level II/System Administrator
Letterkenny Army Depot
Chambersburg
01.2017 - 01.2024
- Serves as Industrial Automated Storage and Retrieval Systems (ASRS) Administrator, supporting and aiding customers over the phone as well as in person in order to ensure the functionality of ASRS and other systems on Letterkenny Army Depot
- Utilizes Active Directory tools to create, change, and delete user and computer accounts
- I am highly proficient in Microsoft Hyper-V and VMWare and administering Virtual servers
- Provides hardware support through on-site troubleshooting of systems, correcting, escalating the issues or the problem as needed
- Participates in inventorying ASRS systems on the army depot through on-site visits and scanning of assets
- Uses login with MacAfee to ensure that all of the latest host Based Security System (HBSS) are deployed
- Trains users on ASRS applications include alternate solutions and workarounds
- Perform biweekly Audits between multiple Warehouse Management Systems (WMS) to reduce inventory discrepancies
- Servers Database Administrator to perform modifications to the ASRS database
- Respond to calls on and after hours to systems failures
- Determine root causes of system failures and interruptions
- Troubleshoot completes problems with the systems, hardware, or network as needed
- Administer files, print, DHCP and Web servers
- Develop inventory procedures and assist processors with daily duties in ASRS
- Assist operators, processors, management and other programmers with problems/processes/errors that are either called in by phone, emailed or a LEAD Help Desk Ticket
- Informs Supervisor of problems with the ASRS system that will impact operations
- Develop programs and script files to aid in monitoring the ASRS database
- Document all changes to programs as well as new programs that are developed
- Spend time training fellow coworkers on domain and ASRS system administration duties
- All information recorded on OneNote
- Generate reports for Maintenance management personnel and other employees in the depot for audits and inspections
- Expert knowledge in applying DISA Security Technical Implementation Guides (STIGS) and understanding their complexities
- Information Assurance Security Officer (IASO for the ASRS system
- Diagnoses system problems and malfunctions and takes appropriate actions to remedy the problem
- Make path and station table changes as required within the WMS Vehicle subsystem
- Monitor the inventory processes and create reports of the total number of inventory records processed each day and how many discrepancies are
- Responsible for system security, and the integrity of all information in the WMS
- Applies security patches for servers and reports unusual findings to the IS security office
- Work closely with Management and Inventory Management personnel to maintain inventory readiness/availability
- Work with External Contactors in maintaining and developing new processes to innovate current WMS
- Evaluate new systems and software; identify relationships to existing systems; and estimate resources required for conversion, implementation, and training
- In-depth knowledge of agency networks policy, as well as those of other agencies
- Use evaluate alternative approaches for satisfying communication requirements
- Wide range of knowledge with computer techniques, requirements, methods, sources, and procedures including familiarity with approaches used by ADP organizations in other agencies in order to evaluate alternative approaches to problem solutions
- Use MS OneNote to create, modify documentation and Techniques, tactics, and procedures (TTP)
- Ability work independently with minimal supervision
Product Integration Technician
Jacobs Federal Networks Systems
Reston
01.2015 - 01.2017
- Maintained operation of multi-user computer systems including coordination with senior network administrators
- Set- up administrative and service account, maintained system accountability
- Documented computers run on one or more operating systems
- Installed system wide software and allocating mass storage space for software use
- I interacted with software users and evaluated commercial vendor products
- Made recommendations to hardware and software product purchases
- Integrated software and hardware products within the customer environment
- Coordinated product integration and the removal of end of cycle products
- Provided recovery and backup solutions for product integration
- Developed and monitors policies and standards for allocations
- Worked closely with Application Teams to deploy code/applications through multiple environments
- Attended meetings with functionality developers, users, and partners
- Reported equipment model, serial numbers and warranty information to equipment inventory coordinator
- Assisted service providers in resolving service calls
- Monitored network performance and provides network statistics to identify capacity or performance problems and makes technical recommendations for appropriate action
- Used software such as Remedy to report, track and resolve issues
Senior System Administrator
General Dynamics
Herndon
01.2013 - 01.2015
- Manages the functionality and efficiency of a group of computers running on one or more operating systems
- Maintains the integrity and security of servers and systems
- Sets up Administrator and Service Accounts
- Maintains System documentation, interacts with users and evaluates vendor products
- Make recommendations to purchase hardware and software, coordinates installation and provide backup recovery plans
- Provided advice and training to end-users
- Provide guidance and work leadership to less experienced staff members
- Maintains current knowledge of relevant technologies as assigned
- Participates in special projects that required technical skills experience with Lotus Notes System Administration, Lotus Notes access administration, Windows system access /LAN administration, Windows application Administration and support
- Installed and trouble shoot computers and peripheral, efficient at ESMT/SRS for trouble ticket support
- SharePoint Administration experience worked on dynamic customer support teams
- Experience with troubleshooting web-based applications
- Experience working with other customer primary service providers to resolve more complicated services
Field Technician Specialist
Lockheed Martin
Vienna
01.2007 - 01.2013
- Installed and workstations, printers, and scanners on various networks to ensure the availability and functionality of systems
- Troubleshoot and resolve hardware/software and network issues
- Installed, configured, and maintained operating systems
- Provided technical support to customers who need advice or assistance
- I was responsible for troubleshooting and resolving routine and advanced/complex PC/Laptop and computer peripheral device problem tickets, both at the helpdesk (over the phone) and in the field (at the end-user’s desktop)
- Trained incoming new employees daily in SOP procedures
- Analyzed IBM and Dell equipment according to established methods or procedures to determine whether equipment is repairable within the Company SOP or if vendor repair is needed
- Effectively met and prescribed cost and service standards while satisfying customer needs
- Served as the focal point for multiple projects, ordering and purchasing inventory for Company facilities within the Washington Metro Area
- Responded to issues as they arise and maintain communication with clients and technicians throughout completion
- Tracked, monitored, and recorded issues using the Remedy database
- Demonstrated great customer service skills in professionalism and responsiveness across a wide variety of areas
- Accountable for organizing, coordinating, installing, configuring, maintaining, and upgrading enterprise management software along with related modifications to the systems infrastructure
Fleet Supervisor
Andersen Logistics
Carlisle
01.2005 - 01.2007
- Supervised 11 drivers, maintained weekly fleet reports, and managed daily reports and on-board computer systems in company vehicles
- Aided with transportation dispatching for local and long-distance truck runs
- Coordinated the movement of trucks and freight
- Directed the pickup and delivery activities of drivers, received customers’ requests for the pickup and delivery of freight, combined freight orders into truckloads for specific destinations, assigned drivers and trucks, and drew up routes and pickup and delivery schedules
Machine/Crane Operator
NVR, buildings
Thurmont
01.2001 - 01.2002
- Worked as an assistant to structural coordination building foundations of housing units
- I aided in the accountability of individual housing units shipped to regional location
Production Selector
Food Lion Distribution Center
Greencastle
01.2000 - 01.2001
- Provided and aided in ordering supplies for Customer Support 7th Region
- I provided technical aid to department personnel in receiving, handling, marketing, and maintaining stock distribution of the resale Company items
- I worked in various departments at the Food Lion Distribution Center
Life Skill Worker II
Cornell Abraxas Youth Center
South Mountain
01.1999 - 01.2000
- Provided physical security for Company clients in a hostile environment
- I organized activities and programs for individual clients in the organization
- I assisted in treatment of plans for clients, helped maintain record keeping documents on behavior of individual clients
- I assumed leadership of all programs run at the CAYC during regular working hours
Youth Specialist
Victor Cullen Academy
Sabillasville
01.1998 - 01.1999
- Maintained records in a high-profile security area
- Aided in treatment plans, monitored behavior issues, and documented activities
Sales Associate
U.S. Government Defense Commissary
Izmir
01.1996 - 01.1998
- Scheduled responsibility for 10 employees, along with maintaining work records
- Assisted with receiving and maintaining adequate stock levels
- Coordinated the store checking and scanning operations that required 100% accuracy
- Prepared daily and monthly stock and inventory reports
- Served also as a Customer Service Representative – resolving sensitive issues
Military Personnel Clerk
U.S. Govt. Records & Evaluation Center
Indianapolis
01.1994 - 01.1995
- Supervised a staff of 8, responsible for screening, modifying, and maintaining official U.S Government personal files
- Typical volume consisted of thousands of records daily
Recreation Specialist
U.S. Directorate of Community Activities
Giessen
01.1993 - 01.1994
- Supervised and directed complete physical training program for military base operations in Germany
Recreation Leader
Youth Development Program
City of Sierra Vista
01.1991 - 01.1992
- Supervisor of City school program focusing on physical training
Supply Sergeant
U.S. Army
01.1983 - 01.1991
- Supervised over 100 soldiers responsible for maintenance and supply support equipment valued at $10 million
- Prepared supply records, forms inventory control listing, accounting cards, and inventory & requisitioning reports
- Determined condition of materials, supplies, and accounting properties
- Retrieved, verified, and corrected information on terminal operations, and reviewed data cited on supply documents for accuracy and compliance
- Investigated and resolved inventory discrepancies
- Verified accuracy of information on computer printouts, transfer documents and control documents
Education
Associate of Science Degree - Business Administration
Hagerstown Community College
Hagerstown, MD12-2004
Skills
- IT security
- System integration
- Network architecture
- Database management
- Technical documentation
- Project management
Training
- Security+ CE Certification, Chambersburg, PA, 2017
- Security+ Certification, Rockville, MD, 2010
- Network+ Certification, Chambersburg, PA, 2009
- A+ Certification, Chambersburg, PA, 2009
Security Clearance
Secret
Timeline
Information Technology Specialist
ECC
01.2024 - Current
Service Desk Technician Level II/System Administrator
Letterkenny Army Depot
01.2017 - 01.2024
Product Integration Technician
Jacobs Federal Networks Systems
01.2015 - 01.2017
Senior System Administrator
General Dynamics
01.2013 - 01.2015
Field Technician Specialist
Lockheed Martin
01.2007 - 01.2013
Fleet Supervisor
Andersen Logistics
01.2005 - 01.2007
Machine/Crane Operator
NVR, buildings
01.2001 - 01.2002
Production Selector
Food Lion Distribution Center
01.2000 - 01.2001
Life Skill Worker II
Cornell Abraxas Youth Center
01.1999 - 01.2000
Youth Specialist
Victor Cullen Academy
01.1998 - 01.1999
Sales Associate
U.S. Government Defense Commissary
01.1996 - 01.1998
Military Personnel Clerk
U.S. Govt. Records & Evaluation Center
01.1994 - 01.1995
Recreation Specialist
U.S. Directorate of Community Activities
01.1993 - 01.1994
Recreation Leader
Youth Development Program
01.1991 - 01.1992
Supply Sergeant
U.S. Army
01.1983 - 01.1991
Associate of Science Degree - Business Administration
Hagerstown Community College
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