Gregory Phillips
Philadelphia,PA
Summary
Highly disciplined and safety-oriented transportation professional with a strong commitment to public service and community safety. Currently serving as a Bus Operator for SEPTA, with experience managing high-stress situations, ensuring passenger safety, and maintaining composure in dynamic environments. Skilled in operating large vehicles, following strict safety protocols, and providing responsive customer service. Eager to transition into a firefighter role where I can apply my dedication, physical stamina, crisis management skills, and desire to serve and protect the public.
Overview
20
20
years of professional experience
Work History
Bus Operator
SEPTA
Philadelphia, PA
07.2023 - Current
- Operated transit buses safely, ensuring timely arrivals and departures for passengers.
- Monitored traffic patterns and adjusted routes to maintain schedule efficiency.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
- Conducted pre-trip inspections, identifying maintenance needs to ensure vehicle safety standards.
- Trained new 25 bus operators on safety protocols and operational procedures for improved performance.
- Implemented route optimization strategies, enhancing operational efficiency across service areas.
- Collaborated with dispatchers to coordinate service adjustments during peak hours or emergencies.
- Maintained accurate records of passenger counts, fare collections, and incidents for reporting purposes.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
Professional Truck Driver
EB Interstate
Philadelphia, PA
06.2022 - Current
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Operated with safety and skill to avoid accidents and delays.
- Verified contents of inventory loads against Bills of Lading.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maximized load safety by balancing, securing, and weighing products.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Monitored and managed fuel consumption and expenses for management reporting.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
Warehouse Laborer/Warehouse Forklift Operator
Creative Leasing
Philadelphia, Pennsylvania
06.2010 - 06.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Manually counted Number of picked and packaged orders for any loss.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Unloaded materials and goods at designated locations for best project availability.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Removed orders from storage, wrapped and staged for shipments.
- Communicated with floor managers to determine merchandise placement.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Warehouse Laborer
Penn Warehouse
Philadelphia, Pennsylvania
01.2006 - 06.2007
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Updated daily logs with regular shift activities and incident details.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Used forklifts and pallet jacks to relocate products.
- Assembled pallets and crates for secure transportation of materials.
- Strapped items down over protective padding to secure throughout transportation.
Education
No Degree - Business
Millersville University of Pennsylvania
Millersville, PASome College (No Degree) - Nursing
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Olney High School
New Philadelphia, OH06.2015
Skills
- Emergency procedures
- Area zoning
- Traffic regulation observance
- Mapping skills
- Traffic law adherence
- Optimizing routes
Timeline
Bus Operator
SEPTA
07.2023 - Current
Professional Truck Driver
EB Interstate
06.2022 - Current
Warehouse Laborer/Warehouse Forklift Operator
Creative Leasing
06.2010 - 06.2022
Warehouse Laborer
Penn Warehouse
01.2006 - 06.2007
No Degree - Business
Millersville University of Pennsylvania
Some College (No Degree) - Nursing
Community College of Philadelphia
High School Diploma -
Olney High School
Personal Information
Title: Septa Bus Operator