GUADALUPE LOPEZ
Norristown
Summary
Reliable and motivated professional with over six years of experience in customer service, cash handling, and administrative support. Known for excellent communication, strong organizational skills, and the ability to thrive in fast-paced environments. A quick learner with a positive attitude, proven reliability, and a commitment to delivering high-quality work. Seeking opportunities to grow in a skilled trade or other long-term career where dedication, teamwork, and continuous learning are valued.
Overview
7
7
years of professional experience
Work History
Carwash Attendant
LUV Car Wash
Norristown
08.2019 - Current
- Cultivated customer relationships that encouraged repeat business.
- Delivered high-quality vehicle cleaning and detailing while consistently meeting company quality standards.
- Processed cash and credit card transactions accurately while providing friendly customer service.
- Monitored cleaning machine operations, halted machines during malfunctions, and promptly notified supervisors.
- Inspected parts, equipment, or vehicles for cleanliness, damage and compliance with standards or regulations.
- Maintained team performance by keeping machinery and equipment in good working order.
- Monitored equipment performance and reported any maintenance needs to management.
- Greeted customers and provided service-level options and pricing, including promotions and membership details.
- Responded promptly to customer inquiries or complaints in a professional manner.
Secretary
Brothers Multi Service
Norristown
04.2022 - 04.2023
- Coordinated calendars, updated staff schedules, and arranged travel plans to ensure smooth operations.
- Answered multi-line phone system, determining next steps to assist staff and customers.
- Maintained advanced knowledge of Microsoft Office and common office software.
- Streamlined file organization and updates to ensure records were easily accessible.
- Established office procedures, priorities and deadlines.
- Upheld strict confidentiality of sensitive information.
- Cultivated positive relationships with new clients and customers to enhance service delivery.
- Assisted in bookkeeping tasks, including invoicing and expense tracking.
Education
Upper Merion High School
King of Prussia, PASkills
- Carwash Equipment Care
- Cash Register Operation
- Customer Service
- Customer Interaction
- Sales Techniques
- Service Coordination
- Inventory
- Multitasking
- Organization
- Attention to detail
- Time management
- Problem solving
- Self-motivation and initiative
- Microsoft Office
- Bilingual
- Relationship Building
- Database Maintenance
LANGUAGE
Spanish Native, English Fluent
Timeline
Secretary
Brothers Multi Service
04.2022 - 04.2023
Carwash Attendant
LUV Car Wash
08.2019 - Current
Upper Merion High School