GUILLERMO HIBBERT
Technology • Business Operations • Credit & Collections • Business Development
Panama City
Summary
Industrial Administrative Engineer with over 25 years of experience in the technology, finance, and construction sectors, holding responsible positions in technology, business operations, logistics, credit and collections, business development, and personnel management. Proven expertise in leading teams, optimizing processes, strengthening client relationships, and enhancing operational results through strategic vision, commercial focus, data analysis, and technological innovation. A commitment to driving efficiency and fostering growth within organizations has consistently led to improved performance outcomes.
Overview
2026
2026
years of professional experience
Work History
Technical Support & Logistics
DELL PANAMA
01.2016 - 01.2026
- Provided expert technical support to both local and overseas corporate clients.
Oversaw annual management of 3,700 to 4,800 corporate accounts.
Attained 98% customer satisfaction while limiting dissatisfaction to below 2%. - Managed logistics and spare parts inventory, decreasing repeat technical interventions and cutting operational costs to 3.5%, outpacing corporate performance goals.
- During the COVID-19 pandemic, supported equipment replacement decisions by leveraging regional inventory resources, maintaining supply delays at 1% versus a 5% corporate target while reducing replacement costs.
- Improved operational performance and decision-making through the adoption of Business Intelligence and Artificial Intelligence tools, including Power BI, Microsoft Copilot, Gemini, and ChatGPT.
- Worked flexible hours across night, weekend, and holiday shifts.
Commercial Credit Officer
MULTICREDIT BANK
- 9 Years
- Evaluation and structuring of commercial credits.
- Managed credit lines for private and public contracts to enhance financial stability.
Facilitated factoring services to optimize cash flow for businesses.
Administered corporate financing solutions to support growth initiatives. - Performed thorough financial analyses for effective management of credit risks.
Managed credit risk evaluations to support strategic financial planning. - Identified lucrative business opportunities through thorough risk analysis.
Conducted detailed assessments to evaluate risks and inform strategic decisions.
Operations & Business Development
AGUISERVICE, S.A.
- More than 8 Years
- Specialized in earthmoving operations, equipment rental, and construction services.
- administration of heavy machinery operations and logistics.
- supervision of operational and administrative personnel.
- Developed targeted marketing initiatives to attract new clientele.
- Supervised inventory control for fuel supplies, enhancing cost-effectiveness.
Monitored operational expenses related to fuel usage.
Executed maintenance plans to sustain optimal inventory levels.
Identified and implemented cost-saving measures in fuel management.
Education
Bachelor's Degree - Industrial Administrative Engineering
Universidad Santa María La Antigua (USMA)
Skills
Technical Support & Logistics
Customer Service
Logistics
Power BI Microsoft 365 Microsoft Copilot Gemini ChatGPT Teams Outlook Moody's Herramientasde Inteligencia Artificial Sistemas de Inventario y Logístic
Credit & Collections
Accomplishments
- Increased corporate customer satisfaction through efficient incident management and proactive follow-up.
- Optimized logistics processes and inventory management, improving availability and response times.
- Reduced operational costs through data analysis and continuous improvement initiatives.
- Managed and strengthened a corporate portfolio valued between USD 5 and 8 million while maintaining an average delinquency rate of 8.7%.
Timeline
Technical Support & Logistics
DELL PANAMA
01.2016 - 01.2026
Commercial Credit Officer
MULTICREDIT BANK
Operations & Business Development
AGUISERVICE, S.A.
Bachelor's Degree - Industrial Administrative Engineering
Universidad Santa María La Antigua (USMA)