Gustavo Gonzalez
Bussines owner
ALLENTOWN,PA
Summary
Dynamic professional with extensive experience at TXX SERVICES INC, excelling in client relationship building and problem-solving. Proven track record in enhancing customer satisfaction and operational efficiency through strategic planning and effective team management. Skilled in workload management, ensuring projects are delivered on time and within budget.
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Independent Contractor
TXX SERVICES INC
12.2016 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Regional Manager
TXX SERVICES INC
05.2022 - 11.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 3 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised various locations, enforcing high-quality standards of operation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager of Operations
TXX SERVICES INC
12.2016 - 05.2022
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Reduced lead times through careful planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Driver
TXX SERVICES INC
11.2002 - 12.2016
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Education
High School Diploma -
Luis Alberto Brauce
Pando, UruguaySkills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Vendor management
- Problem-solving
Certification
Certified instructor for forklifts and pallet jacks for TXX SERVICES INC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Regional Manager
TXX SERVICES INC
05.2022 - 11.2024
Independent Contractor
TXX SERVICES INC
12.2016 - Current
Manager of Operations
TXX SERVICES INC
12.2016 - 05.2022
Driver
TXX SERVICES INC
11.2002 - 12.2016
High School Diploma -
Luis Alberto Brauce
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