Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gustavo Hidalgo

Panama City

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Packing, Warehouse and Delivery Assistant

Pan Comido S.A.
12.2024 - Current
  • Assisted in loading and unloading trucks, ensuring safe transportation of goods.
  • Ensured proper handling of packages, preventing damages during transit.
  • Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Supported warehouse operations by assisting with inventory management.

Customer Service Agent

Atlanticus
04.2024 - 08.2024
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Clearly communicated product features and benefits, helping customers make informed decisions.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Master of Science -

Instituto Fermin Naudeau
Panama City, Panama
12-2024

Skills

  • Package handling
  • Safety awareness
  • Warehouse operations
  • Professional appearance
  • Reading comprehension
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Dependability and honesty
  • Effective communication

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Packing, Warehouse and Delivery Assistant

Pan Comido S.A.
12.2024 - Current

Customer Service Agent

Atlanticus
04.2024 - 08.2024

Master of Science -

Instituto Fermin Naudeau

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Gustavo Hidalgo