Gwen Newman
Reading,PA
Summary
Dynamic professional with a proven track record at Veritiv, excelling in master data management and process improvement. Recognized for enhancing team efficiency and delivering exceptional customer service. Adept at analytical thinking and cross-functional collaboration, consistently achieving goals and driving operational excellence.
Overview
28
28
years of professional experience
Work History
Master Item File Specialist III
Veritiv, Unisource Worldwide
12.2012 - 08.2024
- Managed multiple projects simultaneously, achieving timely completion while maintaining excellent quality standards.
- Developed comprehensive training materials, resulting in increased team knowledge and efficiency.
- Ensured data accuracy and consistency through meticulous administration of master data management processes.
- Delivered high-quality technical support, resolving customer issues promptly and effectively.
- Implemented process improvements that reduced errors in product documentation and user guides.
- Provided ongoing support for end-users experiencing difficulties with accessing or updating master data records, resolving issues quickly and efficiently.
Sales Professional, Counselor, Fitness Coach
Colonial Hills Fitness Center
08.2004 - 10.2018
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Responsible for entire sales from prospecting to closing and account maintenance.
- Administrative support and childcare for private summer camp and after school program.
Consultant
Jenny Craig Weight Loss Center
04.2002 - 04.2004
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Increased sales by building strong customer relationships and providing excellent service.
- Processed transactions accurately while maintaining a high level of customer service.
Service Agreement Coordinator
Luppold Heating and Cooling
05.1998 - 04.2002
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Expanded business into new territories.
Mananger
Nutri-System/U.S.Medical Weight Loss Center
07.1996 - 05.1998
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Received Manager of the Year Award and numerous recognitions.
Education
High School Diploma -
Wilson High School
West Lawn, PA06-1989
Skills
- Master Data Management
- Product Information Management
- Analytical thinking
- Project Management
- Process Improvement strategies
- Data Quality assurance
- Cross-functional Collaboration
- Customer focus
- Proficient in Word, Excel, Oracle, Salesforce, Liaison
Timeline
Master Item File Specialist III
Veritiv, Unisource Worldwide
12.2012 - 08.2024
Sales Professional, Counselor, Fitness Coach
Colonial Hills Fitness Center
08.2004 - 10.2018
Consultant
Jenny Craig Weight Loss Center
04.2002 - 04.2004
Service Agreement Coordinator
Luppold Heating and Cooling
05.1998 - 04.2002
Mananger
Nutri-System/U.S.Medical Weight Loss Center
07.1996 - 05.1998
High School Diploma -
Wilson High School
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