Gwen Strause
Bethel
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Supervisor Administrative Support Services
Penn Medicine Lancaster General Hospital
04.2010 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Devised and implemented processes and procedures to streamline operations.
Registration Coordinator Diagnostic Imaging
Lancaster General Hospital
01.1997 - 04.2010
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Facilitated seamless registration transitions by maintaining accurate records of all participant details.
- Communicated with patients, ensuring that medical information was kept private.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Lancaster General Hospital
12.1993 - 01.2010
- Met customer call guidelines for service levels, handle time and productivity.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Manheim Central Senior High School
Manheim, PA06.1981
Skills
- Training and mentoring
- Processes and procedures
- Schedule development
- Process Improvement
- Customer Relations
- Flexible and Adaptable
Timeline
Supervisor Administrative Support Services
Penn Medicine Lancaster General Hospital
04.2010 - Current
Registration Coordinator Diagnostic Imaging
Lancaster General Hospital
01.1997 - 04.2010
Customer Service Representative
Lancaster General Hospital
12.1993 - 01.2010
High School Diploma -
Manheim Central Senior High School
Similar Profiles
Melissa PapezMelissa Papez
Physical Therapist Assistant at Penn Medicine Lancaster General HospitalPhysical Therapist Assistant at Penn Medicine Lancaster General Hospital
Rose ThomasRose Thomas
Practice Manager for Family Med and Wellness Exp at Penn Medicine Lancaster General HospitalPractice Manager for Family Med and Wellness Exp at Penn Medicine Lancaster General Hospital
Yasmaris WashingtonYasmaris Washington
Patient Coordinator at Penn Medicine Lancaster General HospitalPatient Coordinator at Penn Medicine Lancaster General Hospital