Summary
Overview
Work History
Education
Skills
Timeline
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Hailee Jantz

Pittsburgh

Summary

Dynamic professional with extensive experience in customer service and operations management. Proven track record in generating referrals and providing financial advice, enhancing client relationships. Skilled in budget planning and suggestive selling, driving revenue growth while maintaining exceptional service standards. Adept at adapting policies to improve efficiency and customer satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Branch Sales and Service RRT

PNC
10.2024 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Balanced teller drawers.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Cross-sold credit cards, loans and other bank products.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Jewelry Manager

Timeless Essence Jewelry and Co.
09.2023 - Current


  • Promoted business via social media to generate leads and maximize brand identity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth..
  • Prepared bank deposits and handled business sales, returns, and transaction reports.

Tanning Salon Receptionist

Xtreme Tan
05.2021 - Current
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Handled payments and processed credit card transactions.
  • Enforced spa policies, following company procedures at all times.

Office Manager

Hearing Unlimited
05.2023 - 11.2024
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Conducted presentations regarding various hearing and balance topics to increase community awareness and education on importance of hearing conservation and health.
  • Used medical computer-based patient record system to input daily statistics and place orders.
  • Collaborated with primary care physicians and otolaryngologists to initiate mutually beneficial referral programs.

Education

High School Diploma -

Penn Trafford
Harrison City, PA
05-2020

Skills

  • Generating referrals
  • Financial advice
  • Consumer banking
  • Small business operations
  • Operations management
  • Reception operations
  • Documentation and control
  • Policy and procedure modification
  • Customer service
  • Suggestive selling
  • Succession planning
  • Budget planning
  • Front of house supply stocking
  • Microsoft office
  • Calendar management
  • Marketing
  • Sales

Timeline

Branch Sales and Service RRT

PNC
10.2024 - Current

Jewelry Manager

Timeless Essence Jewelry and Co.
09.2023 - Current

Office Manager

Hearing Unlimited
05.2023 - 11.2024

Tanning Salon Receptionist

Xtreme Tan
05.2021 - Current

High School Diploma -

Penn Trafford

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Hailee Jantz