Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Borzillo

Royersford

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

3
3
years of professional experience

Work History

Shift Leader

Tropical Smoothie Café
02.2023 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.


Cashier

Dick's Sporting Goods, Inc
09.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Learned duties for various positions and provided backup at key times.

Server

Shannondell At Valley Forge
03.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Processed orders and sent to kitchen employees for preparation.

Education

Ph.D. - Pharmaceutical Medicine

Duquesne University
Pittsburgh, PA
05-2030

High School Diploma -

Spring-Ford Area High School
Royersford, PA
06-2024

Skills

  • Positive attitude
  • Cash handling
  • Problem-solving
  • Flexible schedule
  • Guest engagement
  • Cleanliness standards
  • Team collaboration
  • Food safety practices

Timeline

Shift Leader

Tropical Smoothie Café
02.2023 - 08.2024

Cashier

Dick's Sporting Goods, Inc
09.2022 - 02.2023

Server

Shannondell At Valley Forge
03.2021 - 08.2022

Ph.D. - Pharmaceutical Medicine

Duquesne University

High School Diploma -

Spring-Ford Area High School

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Hailey Borzillo