Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Forma

West Chester,PA

Summary

Enthusiastic Psychology student with strong organizational and interpersonal skills, eager to apply academic knowledge and grow professionally. Proficient in team building, attention to detail, and time management, with a solid understanding of human and animal behavior. Experienced in customer service and animal welfare, bringing professionalism, adaptability, and compassion to all tasks. Skilled in computer applications and highly committed to continuous learning and new challenges. Open to diverse opportunities where I can leverage my skills and gain valuable experience.

Overview

3
3
years of professional experience

Work History

Team Lead Trainer/Professional Dog Walker

Tails N Whiskers Pet Services LLC
11.2023 - Current
  • Collaborated with management to identify skill gaps and create targeted training initiatives.
  • Monitored animal behavior to keep owners informed on progress and any issues.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Educated visitors and staff on proper animal care and handling.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Maintained open communication with clients, providing updates on their pets'' behavior, health, and progress.

Catering Assistant

Love and Rosemary Catering
05.2022 - 08.2023
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Intern Assistant

ShopRite
09.2021 - 08.2023
  • Sorted, organized, and maintained files.
  • Collaborated with cross-functional teams, fostering strong working relationships and improving overall workflow.
  • Managed data entry tasks ensuring accuracy while maintaining strict confidentiality of sensitive information.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Supported staff on special assignments and ad hoc projects.

Education

Bachelor of Science - Psychology

West Chester University of Pennsylvania
West Chester, PA
05-2026

Minor - Biology

West Chester University of Pennsylvania
West Chester, PA
05-2026

Skills

  • Attention to Detail
  • Adaptability
  • Professionalism
  • Computer Skills (Word, Excel)
  • Organization Skills
  • Interpersonal Skills
  • Communication Skills
  • Team Building Skills
  • Leadership Skills
  • Time Management Skills
  • Problem Solving
  • Animal Welfare
  • Customer Service
  • Petcare
  • Teamwork

Timeline

Team Lead Trainer/Professional Dog Walker

Tails N Whiskers Pet Services LLC
11.2023 - Current

Catering Assistant

Love and Rosemary Catering
05.2022 - 08.2023

Intern Assistant

ShopRite
09.2021 - 08.2023

Bachelor of Science - Psychology

West Chester University of Pennsylvania

Minor - Biology

West Chester University of Pennsylvania
Hailey Forma