Hailey Johns
Quantico
Summary
Results-driven professional with extensive experience in catering and childcare. Known for strong multitasking and attention to detail, successfully implemented process improvements that boosted efficiency and fostered team development. Recognized for resolving conflicts effectively while maintaining a reliable and punctual work ethic.
Overview
8
8
years of professional experience
Work History
Catering Shift Lead
ARAMARK Sports and Entertainment
Quantico, VA
09.2024 - Current
- Trained and mentored team members on operational best practices and customer service standards.
- Implemented process improvements that enhanced workflow efficiency and reduced service time.
- Supervised daily operations to ensure efficient service delivery during events.
- Resolved conflicts with clients in a professional manner by providing satisfactory solutions that met their needs.
Childcare Provider
Self-employeed
Quantico, VA
08.2023 - 10.2024
- Provided attentive care and supervision to ensure children's safety at all times.
- Developed and implemented engaging educational activities to promote child development and learning.
- Established positive relationships with families, facilitating effective communication regarding children's progress.
- Monitored individual needs of each child, adapting activities to support diverse learning styles.
Opening Manager
Hoss's Steak and Sea House
York, PA
02.2018 - 03.2021
- Led daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored staff, enhancing team performance and customer satisfaction.
- Coordinated and managed multiple tables, ensuring timely service and guest satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH04-2025
High School Diploma -
Red Lion Area Senior High
Red Lion05-2019
Skills
- Food safety
- Attention to Detail
- Multitasking
- Research
- Critical thinking
- Conflict resolution
- Ability to adapt
- Dependable punctuality
- Emotional Intelligence
Timeline
Catering Shift Lead
ARAMARK Sports and Entertainment
09.2024 - Current
Childcare Provider
Self-employeed
08.2023 - 10.2024
Opening Manager
Hoss's Steak and Sea House
02.2018 - 03.2021
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Red Lion Area Senior High